SaaS Onboarding Manager

We’re looking for a systematic and experienced Implementation Manager for SME and Enterprise clients. The successful candidate will work closely with the entire post-sale customer team. The successful candidate will assist with the onboarding of new customers from sales handover, to data migration, to configuration and training.

You’ll be working with an amazing team of people that care about their job and enjoy coming to work in a fast paced dog-friendly “scaleup” environment.

*What we are looking for:
*

• Systematic thinking - ability to assess, suggest and implement improvements to consistently deliver the best customer outcomes.
• Critical thinking and problem solving - to find solutions to challenges within the team and to offer support solutions to clients that will best-suit their needs
• Project management - Undertaking all necessary tasks from Sales handover to completed project, including handover to Customer Support team
• Time management - Driving adherence to project timelines to deliver projects to schedule
• Client relations/communication - establishing a partnership with clients, setting expectations and managing stakeholders
• Training delivery - delivery of training services to clients, including office & technician sessions for different audiences

Experience

• SaaS Implementation or Onboarding
• Solutions consultation experience
• Scaling within a SaaS startup/scaleup business
• Technologically adept, technically precise
• Proficiency with Excel/Sheets
• Innately curious, driven to learn and become an Uptick expert via our self-access resources

Uptick

Uptick makes software specific to the fire protection industry used to maintain over 200,000 buildings Australia wide. Thousands of people use Uptick every day - for their entire day - so making our software delightful and intuitive and backing it up with amazing customer support is our top priority.

We are backed by world class investment firm AKKR and are the market leading fire service maintenance software in Australia and scaling rapidly in the UK.

Our mission is to make 100 million people safer where they work live and play and are aiming to achieve this in the next 5 years.