Customer Education Specialist - Training

Customer Education Specialist - Training

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

About The Team

Our Sydney team began to take shape in early 2022 and has now built our go to market teams in sales, customer success, partnerships, marketing, recruiting and product support. As the team grows we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo but with its own local identity. This is your unique opportunity to join us at a very early stage and help to shape our future.

Working at Klaviyo means you’ll work on things you never imagined you would; you’ll grow in ways you didn’t consider possible; and you’ll do the best work of your career with people who are just as motivated and talented as you are.

About The role

Customer Education Specialists nurture growth and foster community among Klaviyo’s customer base. You’ll own the adaptation and execution of educational materials through group training. You’ll collaborate closely with fellow members of the Customer Education team, marketing, sales, and customer success more broadly to get customers the information they need.

You are a person who thrives on data. By supporting a customer base of thousands of emerging ecommerce brands, you’ll identify knowledge areas to support and develop customers, and work with the team to drive adoption and success.

You are an expert communicator and top notch project manager. Working with both internal and external stakeholders, you’ll need to write and speak in a way to inspire and drive action. You will be working with many different types with different goals and priorities. You will need to be exceptionally clear and able to drive teams of cross-functional groups to meeting challenging goals.

We are looking for a CES that is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. You ideally have a strong background in marketing, have a proven track record of project managing on-time, and are an exceptional storyteller. You are also comfortable on camera and have experience creating digestible and engaging live trainings and videos. We are interested in individuals who enjoy finding creative solutions to unique problems, who thrive in challenging situations, and want to apply these skills to solve problems for customers using our software at scale.

How You'll Make a Difference

• Facilitate customer success and growth throughout the customer lifecycle
• Support a rapidly growing customer base while balancing an ‘at-scale’ mentality with a customer-centric approach
• Research and develop 1 to many customer engagement strategies through different types of training
• Deliver engaging trainings to a variety of audience sizes from one-on-one, to sessions up to 1k attendees.
• Deliver actionable insights and strategic recommendations to the Customer Success, Support, and Product/Engineering teams

Who You Are

• You’re a customer success champion with a track record for building and nurturing relationships through live trainings and webinars
• You are passionate about marketing, especially engaging DTC brands
• You effectively balance smart strategy with relevant content that helps businesses grow while hitting challenging goals
• You thrive in a fast-paced, adaptable environment with multiple priorities
• You enjoy working on collaborative cross-functional teams
• You have excellent organizational and project management skills
• You’re have stellar communication skills via phone, video conference, and email
• You thrive on data and use Excel, Tableau, or similar software, to turn data into actionable insights
• You ideally have experience using ecommerce platforms and advising customers on marketing strategy
• Nice to have: Fluent in Mandarin and/or Japanese
• Eligibility to work in Australia without restrictions (PR & Citizens only)

Klaviyo in APAC;

We are starting small but have big plans for Klaviyo in APAC. Our Sydney team begun to take shape in early 2022 and has now built out around our go to market teams in sales, customer success, partnerships, marketing, recruiting and product support. As the team grows we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo but with its own local identity within our Sydney based team. This is your unique opportunity to join us at a very early stage and help to shape our future Klaviyo in APAC.

One of our values as a company is ‘always learning’ and you can feel that in APAC. People are looking to grow and develop and Klaviyo provides a great platform to do so. As we are still relatively early in our journey in APAC this means there is a lot of headroom to grow and develop within your role - we are looking for the leaders of the future. At Klaviyo generally managers are often promoted up into their roles and people are regularly being promoted or moving into new functional areas - it really is an education through experience here.

As part of the Klaviyo team you will be looked after with some great benefits locally in EMEA including private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance ($4.2k AUSD), 22 weeks full pay primary care giver leave (16 week secondary), unlimited holiday and free books (yes, any books!) to name a few.

#LI-Hybrid