Startup Success & Community Mngr SYDNEY

The Startup Success & Community Manager role will provide the combined organisations of AustCyber and Stone & Chalk with comprehensive support on the delivery of our mission; with specific responsibility for creating a thriving community amongst all residents and alumni. The role will also ensure they have access to what they need the most: community and the programs that facilitate customers, capital, talent and expertise; enabling residents to scale at speed playing a pivotal part in helping to shape the future of the Australian innovation economy.

Reporting to the Head of Relationship Management - Sydney, this is a unique opportunity to join the Stone & Chalk team and be at the epicentre of Australia’s startup scene. Teamwork begins by building trust. You will be part of a small team and have a close working relationship with the GM, Head of Relationships, Head of Operations, Event Manager, Operations Manager, Hub Coordinator and contribute to each other’s success.

You will work closely with the Event Manager who will be responsible for curating community rituals and events.

Key Accountabilities

Our residents (startups and scaleups within the hub) will be your highest priority - you will have a passion for delivering exceptional and proactive customer service and communication skills. You enjoy liaising with customers in a proactive way and resolve issues as quickly as possible.

The resident journey is yours to shape - you will own the end-to-end experience for residents from when they are onboarded until they leave. This includes anything from helping them understand the basics of the infrastructure we provide, to making sure they participate in all the programs they need to help them grow and commercialise, including:

Customers - managing requests for introduction to corporate partners and vice versa (managing corporate partners’ requests for introductions to/pitches from our residents) in close consultation with our partnerships team.. On the ground responsibility for larger scale ‘demo’ day style events.

Capital - managing requests for assistance with capital raising by facilitating entry into our investor program (including introductions to our EIR). Similarly, facilitating introductions from VCs or other investors who want to meet specific S&C startups in close consultation with our EIR and Head of Relationships. Organising all ‘on the ground’ activities such as events and interviews to support our investor program.

Expertise - facilitating the recruitment of mentees into our mentor program. As with our other programs, organising all ‘on the ground’ activities such as events and interviews to support our mentor program.

Talent - encouraging participation in talent acquisition programs and helping residents find new talent. Facilitating the connection between residents and students / other qualified available talent as required.

Documenting each resident’s bespoke journey - reviewing each resident’s Engagement Plan to make sure we are tracking against the activities planned. And of course, you will be updating our CRM with all your interactions with our startups/scaleups. You will spend time with our residents through all stages of the journey/ resident lifecycle to gain a thorough knowledge of their business and develop the ability to identify relevant and timely commercial opportunities, programs, and valuable connections to help them scale.

Communicating our residents’ success at S&C and to the broader ecosystem - through our EDM Stone Press, Slack, community rituals like Sweetspot and through social media, but more importantly by joining the dots and forming new connections amongst S&C residents, corporate partners, mentors and our investor network.

Creating and curating skills studios / expert sessions - based on residents’ professional development needs you will create community programs and other sessions that support resident’s growth working alongside the Event Manager.

Ecosystem Engagement - delivering tours of Stone & Chalk for prospective startups, special visitors, corporate partners, trade delegations and Government officials.

Pipeline management - always scanning the ecosystem for suitable startups/scaleups to join S&C, and interviewing prospective residents to assess their suitability.

Above all else, show the data. You will provide key statistics on our residents and where they are placed in their journey from onboarding to participating in various programs and community events.

Essential Skills & Experience

Experience in community building (at least 3-4 years) in helping to manage physical communities and relationships.

• A passion for customer service - you have a passion for delivering exceptional and proactive customer service. You enjoy liaising with customers to provide proactive assistance and resolve issues.
• An ability to think commercially, connect the dots to identify opportunities, and provide valuable connections that have the potential to lead to business partnerships. Relationship/account management and/or business development experience with SMEs
• Confident public speaking and networking skills – you will be communicating with over 120+ start-up companies based at Stone & Chalk and stimulating conversations every day within the entire ecosystem
• Good judgment, professionalism, strong interpersonal skills establishing positive and productive working relationships; self-aware team player able to generate trust, through collaboration.
• High integrity, tact, a positive attitude and can foster a culture that values critical thinking and problem-solving.
• Possesses an influential and welcoming communication style and encourages constructive feedback, engagement, inclusion and diversity at all levels. An ability and willingness to give and receive honest, balanced feedback. Demonstrates competence, and character that inspires trust.
• Ethical and accountable. Shows flexibility & resilience. Thinks commercially and strategically.
• Enable a psychologically safe environment within the organisation by respecting and supporting others, practicing empathy internally and externally.

Desirable Skills & Experience:

• Experience working in an emerging tech or a related sector.
• Experience working in or closely with the public sector.
• Passion for entrepreneurial communities
• Experience working with the startup ecosystem

Applications:

If this sounds like you, please EMAIL YOUR APPLICATION as follows to [email protected]

Subject: <> for Community and Startup Success Manager SYD

Attach (1) resume (2) cover letter (3) salary expectations

Pls ensure you have working rights for Australia.

We look forward to hearing from you :-)

About Us

Stone & Chalk is Australia’s leading Impact Network™ for the emerging technology sectors. Together with their resident founders, mentors, investors, and industry and government partners they have a proven track record in providing growth and commercialisation support for startups and scale-ups. Residencies in their innovation hubs in Sydney, Melbourne and Adelaide provide access to customers, capital, talent, expertise & community collaboration opportunities.

AustCyber is the Australian Cyber Security Growth Network. Established in 2017, AustCyber’s mission is to grow a vibrant and globally competitive Australian cyber security sector and in doing so, enhance trust in Australia’s economy and improve sovereign cyber capabilities available in defence of the nation. Its National Network of Cyber Security Innovation Nodes support a cohesive ecosystem that is responsive to the cyber security needs of all sectors.

Together, our integrated organisation exists to identify, nurture, connect and propel those who are seeking to solve the world's most pressing business and social challenges. In this sense our founders, partners, investors and mentors – are shaping the future, together. We are committed to catalysing commercial success for startups and helping scale-ups export through our curated communities and flagship programs across emerging technology in order to help Australia achieve Sovereign Domestic Industrial Capability in strategically significant sectors.

For more see www.stoneandchalk.com.au and www.austcyber.com

TWO POWERFUL NETWORKS CONNECTED BY COMMITMENT, INSPIRED BY IMPACT

Get Inspired: Read more about both companies here:
https://austcyber.com/shapingthefuturetogether