Customer Success Manager
(3+ years exp)$80k – $120k
Published: 1 month ago
LeanIX
SaaS for Enterprise Architecture trusted by leading brands
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRelocation
AllowedSkills
Project Management
Consulting
Customer Success
Client Onboarding
Technical
Hiring contact
Haley DeanThe Role
We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.
What is waiting for you?
- Close collaboration with Sales, Marketing and Product Development
- Regular care of customer accounts and ensuring continuous communication with customers
- Ensuring a smooth onboarding of new customers
- Development and expansion of customer accounts
- Driving product usage and increasing user base in customer accounts
- Execution of consulting projects with customers
- First point of contact for all aspects of your customers
- Translating customer feedback into product requirements
- Working with state-of-the-art Customer Success tool
What are we looking for?
- Several years of experience in an internationally operating consulting company for IT Management projects
- Understanding of IT organizations, development of IT applications and IT operations in companies
- Experience in direct customer interaction on decision-making level in the IT
- Experience in project management and project methods
- Very good English language skills, especially technical vocabulary
- Passion for IT
What is waiting for you?
- Close collaboration with Sales, Marketing and Product Development
- Regular care of customer accounts and ensuring continuous communication with customers
- Ensuring a smooth onboarding of new customers
- Development and expansion of customer accounts
- Driving product usage and increasing user base in customer accounts
- Execution of consulting projects with customers
- First point of contact for all aspects of your customers
- Translating customer feedback into product requirements
- Working with state-of-the-art Customer Success tool
What are we looking for?
- Several years of experience in an internationally operating consulting company for IT Management projects
- Understanding of IT organizations, development of IT applications and IT operations in companies
- Experience in direct customer interaction on decision-making level in the IT
- Experience in project management and project methods
- Very good English language skills, especially technical vocabulary
- Passion for IT
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