Customer Success Manager

About Pcysys

Pcysys was founded late 2015 with the vision of developing a machine-based automated penetration testing platform, that would enable enterprises to defend themselves against the best of the worst-intended hackers.

The realization that enterprises do not have an efficient means of knowing their true cyber risk, and that it has no way of understanding which vulnerabilities have the highest negative business impact potential, led to the creation of Pcysys.

Before Pcysys, it was a standard industry practice to perform penetration testing infrequently, delivering a single point-in-time view of an organization's cyber risk posture.

Soon thereafter, our Founders have joined forces with top Sales and Marketing executives to create and promote PenTera, our ever-evolving automated penetration testing software platform.

Pcysys has 100 employees around the Globe (Israel, USA, Switzerland, Germany, Italy, France, Sweden, Spain, UK and Australia) with almost 200 customers in Production at over 20 countries.

Pcysys has won various Industry Awards, such as "The Frost and Sullivan Value Leadership Award- 2019" and the "2020 Gartner Cool Vendor Award" and is backed by Top US Investors such as Insight Partners & The Blackstone Group.

About the Role

We are looking to hire a Senior Customer Success Manager who will be responsible for maintaining and expanding Pcysys' relationships with a portfolio of customers.

The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with strong technical orientation and ability to custom tailor solutions for a variety of scenarios.

Passionate about delivering a great customer experience and well versed in handling anything clients throw your way.

A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space.

Roles & Responsibilities:

• Operate as the lead point of contact for all matters specific to your accounts.
• Representing the company at customer accounts and voicing customers’ needs internally ensuring customer expectations are met.
• Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers.
• Forecast and track key account metrics.
• Seek growth & sales opportunities within the portfolio of accounts.
• Develop technical understanding with Pcysys' product.
• Maintain close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Manage ad-hoc queries from customer accounts.
• Maintain all information of customer activity within CRM platform.

Requirements:

• 4+ years of previous proven experience as an Account Manager as part of a Global organization, managing global accounts.
• Experience in a Cyber Security company, preferably a startup
• Bachelor’s degree or higher - a Must
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Strong technical, analytical and problem-solving skills.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Good interpersonal skills, people person.
• Motivation, flexibility, proactiveness, ability to work independently and as a part of a team.