Customer Success Engineer

Exoprise is a leading cloud and network performance management company. We are profitable, growing and looking for great people to help us better support our growing customer base. Exoprise believes in hiring strong, motivated individuals and giving them the responsibility to do great things. Every day is different with something new to learn.

We are looking for a Customer/Sales professional to work with prospects and customers through all stages of Exoprise adoption. Your ability to organize, document, and make interactions as repeatable as possible will be critical to your success at our company.

Responsibilities
Support the technical pre- and post sales process
Build and maintain a technical and trusted advisor relationship with customers and prospects
Demonstrate our solutions to highlight capabilities and use-cases
Support customers during trials
Scope and architect solution deployments
Provide post-sales support (e.g., training, deployment, & support)
Help establish and enhance demonstration material showcasing Exoprise solutions
Updated and/or add to our technical documentation at https://help.exoprise.com
Provide valuable solution feedback to Engineering from hands-on use and customer interaction
Requirements
5+ years background in Microsoft network and system infrastructure including hybrid Office 365 environments
Experience with system, application and network monitoring solutions
Excellent presentation, communication, and problem-solving skills
Recent hands-on experience working with enterprise IT organizations
Some/light travel possible
Pluses
MCSE or equivalent
WordPress, Microsoft communication tools
Remote presentation tools
Benefits and Compensation

Exoprise Systems offers a competitive salary, equity in the company and an excellent benefits program including:
Medical, Dental coverage through Blue Cross / Blue Shield
Bonus Participation
Untracked PTO
Employee referral bonus
Weekly company lunch
We’re located in Waltham right off Route 95/128 with convenient access to shuttles (Alewife) and buses. Some telecommuting is possible, for the right candidate anything is possible.

To apply for this position please send your resume to [email protected].