Account Manager, Paid Social

Overview/Purpose

The Account Manager is a key part of the CitizenNet team, in charge of managing and developing key client relationships across leading brands using CitizenNet’s audience discovery and ad management software. Account managers work directly with clients throughout the day, creating actionable plans to achieve goals, providing key insights to inform ongoing strategy, and working with campaign managers to flight campaigns. Account Managers at CitizenNet showcase exceptional communication skills, the ability to recognize opportunities and problems quickly, close attention to detail and a willingness to learn quickly in a fast-paced, friendly, team-focused environment.

Primary Responsibilities
Driving and overseeing daily client communications with multiple points of contact
Day-to-day campaign management, performance monitoring, optimization with high attention to detail
Leading weekly client calls, meetings, and quarterly reviews to highlight account success and note ongoing initiatives and objectives
Developing client facing proposals that reiterate goals, detail strategy and showcase CitizenNet audience plans
Delivering end of campaign recaps outlining success and opportunities to scale performance or future growth
Analyzing CitizenNet generated audience data, historical ad performance and industry trends to make informed client-facing recommendations and internal decisions
Managing and training campaign managers, ensuring accurate flighting, client satisfaction and strong performance
Being able to troubleshoot and problem solve campaign and account issues in a stress-free manner

Product
Provide vital feedback to the CitizenNet product team to drive innovation and efficiency, and troubleshoot issues with clients that prevent adoption of the CitizenNet platform

Team
Work in a collaborative environment where insights, recommendations, and ideas are welcome
Contribute to the growth and success of your team and clientbase through ideation and brainstorming
As a contributor to employee success and culture, participate in new employee onboarding and training

Desired Skills and Qualifications
We are looking for candidates with strong client communication and management skills who are excited about technology, data analysis, social media, and advertising. Candidates must be motivated to succeed in a fast-paced team environment. A willingness to adopt new technologies and trends is extremely important for this position.

Minimum Requirements:
BA/BS Degree
1+ year of experience in digital account management
3+ years experience in digital ad operations with emphasis on paid social and data analysis
Previous use of social media platforms for marketing and/or advertising
Expertise in MS Excel and Powerpoint required
Exceptional attention to detail and strong organization skills
Ability to multi-task 
and manage projects
Strong communication skills and a dedicated team player


About Condé Nast:

Condé Nast is a premier media company renowned for producing the highest quality content for the world's most influential audiences. Attracting more than 100 million consumers across its industry-leading print, digital and video brands, the company’s portfolio includes some of the most iconic titles in media: Vogue, Vanity Fair, Glamour, Brides, Self, GQ, GQ Style, The New Yorker, Condé Nast Traveler, Allure, Architectural Digest, Bon Appétit, Epicurious, Wired, W, Golf Digest, Golf World, Teen Vogue, Ars Technica, The Scene, Pitchfork and Backchannel. The company’s newest division, Condé Nast Entertainment, was launched in 2011 to develop film, television and premium digital video programming.

Over the past twenty years, Condé Nast has reached record profits, tripling its topline growth and exponentially expanding its content distribution. During the same period, the company earned more editorial, design, digital, advertising, video and business awards than any competitor in the industry. In 2014, the corporation was recognized as one of the fastest-growing companies in the digital video business and was one of LinkedIn’s Top 25 Most In-Demand Employers. The company has recently relocated to its new global headquarters at 1 World Trade Center, where it plays a leading role in the resurgence of Lower Manhattan.

For more information, please visit condenast.com and follow @CondeNast on Twitter.

Condé Nast is an equal opportunity workplace.
Duties and responsibilities may be adjusted based on years of experience.
Salary is also commensurate with experience.