Backend Software Engineer (Product Engineer)

Who The Flip Is Flip?

Ever have a bad experience calling customer service? We're changing that!

Flip replaces old customer service phone robots with a modern "Alexa"-like voice AI experience for 200+ of the best companies on the planet in eCommerce, Healthcare, and Transportation (more coming soon!). We talk to millions of people every week, and have helped 200M+ callers so far.

FYI: those "tech layoffs" you see in the news aren't happening here! Flip is a profitable, fast-growing 25-person startup, and we're raising a Series A in 2024 to follow up on our $6.5M Seed.

What You’ll Do

We are looking for a few great product engineers (backend software engineers that love building products) to join us in creating the next generation of our over-the-phone voice assistant.

At Flip, you'll create user experiences, features, and oversee whole segments of the Flip assistant. You'll also get into the data, listen to our customers, and help shape the direction of the product. We have a few excellent senior engineers already on the team, one of which will become your direct mentor!

Who You Are, As An Engineer

• Good on the backend, with (at least a bit of) Python experience - we're almost all backend here, because voice products have no GUI!
• Your engineering level: early mid-level up to 'nearing senior in a year or two'
• The product is what we're working on - not theoretical engineering perfection! :)
• You care about the customer

Who You Are, As A Person

• Looking to go all-in, learn a lot, and do the best work of your career (so far!)
• Put in the time, and put out work you're proud of
• Communicate well, and embrace ownership, speed, & occasional uncertainty
• Eager and willing to support your teammates - just like they will with you!

Bonuses

• Know what it looks like to work at a startup, and have an entrepreneurial drive
• Experience building Voice products - but we can teach you this too :)
• Proximity to NYC, SF, or LA - we have a few offices, but also people fully remote!

More About Us

• We're international, spanning the US, UK, and Canada
• Our tech stack includes Python, MongoDB, AWS, Twilio, Datadog, Snowflake, and Looker
• We are backed by ScOp Venture Capital, Bullpen Capital, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon
• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year