Senior Account Manager, Website Projects

Company Overview

829 Studios has been named to the Inc. 5000 Fastest-Growing Privately Held Companies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), and HubSpot's Top Digital Agencies list. Our projects and team members have received recognition from the Hospitality Sales and Marketing Association International (HSMAI), Awwwards, and other marketing industry publications. Our clients include venture-backed start-ups, publicly traded companies, non-profit organizations, and more. We're proud to be working with Stanley Black & Decker, OARS, Micato Safaris, Hilton Hotels, Leave No Trace, and many more.

Position Summary

829 Studios is seeking a Senior Account Manager to develop lasting relationships between clients and the agency's in-house web team of designers, strategists, developers, producers, and project managers. You are a solutions-oriented leader who understands all disciplines involved in constructing beautiful, high-performing websites, and communicating the strategy behind them to clients. This position involves consistent client contact, and you are confident in owning the strategic direction and client relationship for web projects from start to finish.

Responsibilities and Duties

• Own important relationships. You know everything about your clients' goals, personalities, and priorities. You ensure that they're enjoying their experience with 829 and can solve any problem that may come your way through your expertise and collaboration with fellow team members.
  
• Provide strategic leadership. You understand how to balance a client's budget and expectations with smart and innovative solutions. You are a creative problem-solver who creates value for clients while advocating for the interests of internal team members.
• Organize and prioritize task lists for both clients and internal groups. Work directly with department leaders and clients to manage project schedules, assets, content, and expectations in an organized and thorough manner.
• Coordinate client meetings/calls and create agendas. Take notes during those meetings, and provide clear, succinct follow-up to both internal team members and clients.
• Ensure that projects are on time and on budget. Proactively cite risks if the timeline begins to slip and find opportunities to optimize if possible.
• Participate in the resource allocation process. Ensure that the right team members are available to perform work at the right time.
• Maintain best practices. Ensure that protocols (like naming conventions and checklists) are being followed.

Qualifications and Skills

At least six years of experience in a full-service digital agency is required. While we will consider candidates with in-house experience, an agency background is preferred.
A firm understanding of how websites are built, and the awareness to assign responsibilities and route tasks accordingly.
Exceptional communication, presentation, and organizational skills.
An understanding of integrated digital marketing and its various components. The foresight and understanding to loop in additional marketing disciplines beyond web when appropriate.
Experience using project management software and spreadsheets.

Benefits and Perks

• Healthcare. Choose from several competitive healthcare, dental, and vision plans for both you and your family.
• 401K + Match. 401K plan with 4% employer match after one year of employment.
• Life Insurance Benefit. Coverage to ensure peace of mind for your family.
• Short Term Disability Benefit. Injured and unable to come to work? We've got you covered!
• Paid Time Off. Receive generous paid vacation benefits that increase as you advance.
• Continuing Education. Receive a personal budget to attend events and conferences.
• Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
• HealthiestYou by TeleDoc: Mobile access to healthcare professionals in General Medicine, Mental Health, Neck and Back Care, Dermatology, Expert Medical Services (2nd opinion doctors), and Nutrition.