Account Manager at Influencer Agency

This role is complex and exciting. It’s also fast-paced and you have to be the type that enjoys juggling several things at once. If you’ve worked the #agencylife before and thrived in it, then we are off to a great start. Read on.

The Shelf is a full-service influencer marketing creative + strategy agency with our own proprietary SaaS platform. We use our in-house software to plan, execute, manage, and optimize our clients’ campaigns start to finish. The “start to finish” is where you come in, because you will be running influencer campaigns for our clients. Think Instagram Reels, Tiktok challenges, and Pinterest pins!

You will be working remotely during typical business hours and interacting with our team and clients on the regular so get ready to show your face on Google Hangouts. We are looking for someone who is equal measures
kind yet firm, sassy yet smart, cool yet humble. Serious about doing their job yet doesn’t take themselves too seriously. The Account Management team is really nice, collaborative, and helpful.

COMPONENTS OF T HIS ROLE
Co-managing campaigns...
Each account manager co-manages at least 6-11+ campaigns at any given point in time, depending on the complexity of the campaign. You’'ll need to stay on top of the status of each of your campaigns, as well as keep your manager informed. At the start of a campaign, you'll be working closely with your client to collect all remaining details needed to hammer out a formal campaign brief.

Influencer selection...
You'll also be in charge of selecting relevant influencers based on the campaign requirements AND your client's preferences. This includes influencer outreach - often in mass - and negotiations to gauge each influencer’s interest and availability to participate in the campaign. (It would be nice if you have some experience with outreach and/or negotiations, though not required.)

Client approvals...
As the campaign progresses, there will be various rounds of client approvals, including their final influencer selections and post approvals. This will require you to be in constant communication with influencers to guide them through the process.

Official influencer liaison...
Throughout the campaign you'll be working very closely with the influencers themselves... negotiating, building relationships, checking their content, answering questions, providing suggestions, helping them to complete their deliverables, ensuring all requirements have been met, and validating all tracking-related code is intact and correctly installed.

Reports...
You will also be creating a report at the end for the campaign, which we'll share over a presentation with our clients. This is where you need to put your data hat on. And then your presentation hat too.
There’s really a decent bit more to the role. For candidates who progress through to the phone interview stage of the hiring process, I’ll walk you through the full scope of job duties then.
👀 Keep reading 👀

Must Haves
Agency experience or something similar is good because the fast-paced, ball-juggling nature of agencies is not for everyone and it’s of course easier to know if it’s the right place for you if you’ve done it before. I’ll caveat this by saying that if you don’t have agency experience BUT you thrive in a fast-paced, overwhelming (😁) environment, you can apply as well, regardless.

You must be well-spoken, professional, and comfortable in a client-facing role where you will be interacting with clients daily, guiding them through sophisticated campaigns and complex strategies, while making them feel incredibly supported along the way. Excellent client service is important to us, and we want to always see how you are aiming to support our clients, go beyond what is expected in your job description, and always be looking for new and inventive ways to delight them.

You preferably have experience with influencer marketing. Your influencer marketing experience might be agency or client side. At the very least, you should be active on social media and understand the influencer landscape.

You must be someone that thrives in ambiguous and complex situations and is able to problem solve at the drop of a hat, or a blink of an eye. Our clients are complex. Our campaigns are nuanced and strategic. And you will constantly be challenged to problem solve and come up with solutions. If this excites you, you’ve seriously come to the right place.

Please be a decent writer. We don’t need you to write a novel about your childhood, but we do need you to be able to articulate yourself in a creative brief, client email, strategy doc, etc.

How to Apply
We’re a pretty down-to-earth bunch, so if you’re interested in applying, in lieu of an elaborate cover letter, you can email me at [email protected], and include bullet points with the following info:

• A link to your LinkedIn profile
• What job site sent you our way
• Your location
• Your phone number
• A bullet point about your agency experience, if any (and why #agencylife is for you).. Or if you don’t have agency experience, why you thrive in that sort of fast-paced environment.
• A bullet point about your influencer marketing experience, whether direct or indirect, or a combination of both.
• A bullet point about why else you feel you'd be a good fit for this role.
• Your salary range.
• BONUS - Send a video clip with your application and share why you’re a good candidate and what makes you stand out for this role. Salary will commensurate with experience.

So, Is This Job Your Jam, or No?
I could honestly go on and on about what we’re looking for, but I’m going to stop here. If you’re giddy already, feeling like this job description is just so dead-on accurate for you, say something. Oh, one last thing… Please add the word Toggle to your subject line when applying so that I know that you read this entire post. 😉