Customer Success Manager

About HouseZen :

HouseZen is the fastest growing premium managed home facilitator with a focus on providing a “hotel like living at home” with a host of amenities interlaced with new age technology. With a key focus on optimisation and decades of experience in real estate rentals and financing, housezen manages to provide higher yields to landlords and lower rental rates to tenants all at once !

What you’ll do

1. Assist tenants with any requirements they may have with the platform – From moving in, living in their rental property, payments, moving out, and any other requirements they may have while also creating and maintaining a daily report of these activities.
2. Help owners leverage the Cozee Homes platform for all their requirements including queries regarding our offering, about their rental property with Cozee Homes, maintenance and upkeep of the property and any other requirements
3. Provide accurate and thorough information to customers by using the right practices & tools and also by following the right communication procedures, guidelines, and protocols.
4. Optimize existing processes within the company and actively propose/implement any changes as may be required to enhance the customer experience.
5. Ensure all tickets and complaints raised by customers on all sources are attended to on time, provided with appropriate solutions/alternatives, and follow-ups are made to confirm resolution.
6. Work with vendors to ensure all home maintenance tasks are completed according to the satisfaction of our customers
7. Evaluate all our vendor partners and bring it up to management if any of them aren’t giving good service to our customers
8. Set up telephonic reminders for our customers to collect payments as and when they are due.
9. Establish and maintain records of all customer interactions; process the customer accounts and file documents from time to time.
10. Build value-based relationships with customers through open and interactive communication

Minimum Requirements

1. 1-3 years experience in a customer facing role.
2. Managed customers across different segments in the past and knows how to managethem differently
3. Excellent written and verbal communication skills
4. Should be someone who is detail oriented

Location - Bangalore, Karnataka, India