Project executive - customer support

• Plan project resources and schedules.

• Monitor and report progress of projects.

• Prepare project budgeting / activities.

• Provide support on management reporting.

• Risk analysis management.

• Troubleshoot problems and issues.

• Manage and improve operations.

• Mentor customer agents in Japanese language and reporting skills from time to time.

• Liaison with Japanese native stakeholders (HQ, overseas offices and clients) via email, phone, video conference, etc.

• May be required to assist in shortlisting and interviewing candidates for job openings requiring Japanese language proficiency.

Requirements

• Possess tertiary qualification & professional certifications in customer relationship and project management.

•Minimum 3 years of customer service and project management / coordination experience within office environment.

• Relevant exposure in supporting end users on technical (Information Technology) issues is preferred.

• Business level communication (verbal and written) skills in both Japanese and English languages.

• Experience in CRM software will be advantageous.

• A passion for gaming and expertise in playing games in various genres.

• Meticulous team player with strong interpersonal skills and a results-driven personality.

• Able to work independently and fast thinker.

• Ability to multi-task under tight timelines and pressure.

• Equipped with appropriate urgency to suit operational demands.

• Highly experienced candidates may be considered for the Manager level position.