Customer Service Executive

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviors - do the right thing, better together and never settle - as well as our brand promise, here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realize their full potential and make a positive contribution to our organization. This in turn helps us to provide better support to our broad client base.

Responsibilities

• Assist clients in fulfilment of their transaction or servicing requests via the telephone

• Achieve first call resolution in all client interactions, where possible

• Promote the use of automated channels and its benefits to clients

• Leverage on continuous improvement journey by proposing & giving suggestions / recommendations on workflow implementation & productivity improvements

• Provide personalized service of the highest level

• Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects

• To introduce and educate the client of the self-service/automated banking channels and help them use the services extensively

• Maintain prescribed quality levels and to convey right information to the clients and avoid mis-selling and complaints

• Building positive rapport with different types of clients over the phone

• Take appropriate actions to effectively control a phone call

• Apply the proper phone etiquette to satisfy various client situations

Requirements

• Graduate / Under graduate with minimum of 2 years’ experience in Customer Service.

• Fresher or with 1-2 years of experience in Customer Service

• Mandarin speaker (We welcome all races to apply)

• Excellent communication skills in written and verbal English

• Basic computer skills

• Strong service orientation

• Willingness to learn additional products

Apply now to join the Bank for those with big career ambitions.

Job Types: Full-time, Permanent

Salary: RM2,800.00 - RM4,300.00 per month

Job Types: Full-time, Permanent