Customer Support Executive (Traditional Chinese)

RESPONSIBILITIES
• Providing customer support and technical issue resolution via email, chat, social media and
other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while
addressing frequent start and stops from emails, social media interactions and other online
platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile
app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team
members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Mandarin to English and vice versa
• Report and minutes writing in Mandarin and/or English

REQUIREMENTS
• English (fluent), Mandarin (fluent, native)
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English and Mandarin - in order to liaise with
Mandarin speaking associates
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give in-depth gaming and
PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome fresh graduates or
those without customer service experience and gaming experience