Workplace Experience Manager (18 month cover)

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

Join us in our Shoreditch-based bustling office as we seek a dynamic and organised individual to take on the role of Workplace Experience Manager at Cleo. In this pivotal position, you'll be at the forefront of ensuring our office operations run seamlessly while championing our vibrant company culture. From managing day-to-day administrative tasks to orchestrating engaging social events and overseeing office transformations, you'll play a central role in fostering a positive and productive work environment for our team. If you thrive in a fast-paced, collaborative setting and are passionate about creating exceptional experiences for employees, then we invite you to embark on this exciting journey with us at Cleo.

This opportunity entails a fixed-term contract for 18 months, stepping in to support our Workplace Experience Manager during their maternity leave. Initially, you'll provide assistance during a transition period, gradually assuming additional responsibilities as the Manager goes on leave. Reporting directly to the Head of People Partnerships, you'll play a key role in maintaining our office experience.

What you’ll be doing:

• Keeping things ticking along smoothly for our team in our London office - Overseeing day-to-day office operations, handling supplies, equipment, and mail, and ensuring visitors are warmly welcomed and tended to are all part of the role.
• Get ready to bring the party vibes! As the mastermind behind our weekly events, you'll be the ultimate host, ensuring everyone has a blast, whether they're in the office or joining remotely. From epic Christmas parties to summer bashes and off-site adventures, you'll organise it all. But that's not all – get creative with cooking classes, pet shows, and virtual quizzes to keep the excitement going. With the backing of our leadership team, you'll take the lead, making sure every event is a hit.
• Office move - At the moment we are in a buzzing office space in the Tea Building in Shoreditch, but we’re also looking at moving to a bigger office later this year, which you’ll be supporting!
• Ensuring the amazing culture at Cleo is nurtured globally for all employees (remote and office based), inclusive of different ways of working, communicating and socialising.
• Helping us make sure we never miss a special day by managing the company gifts, cards and shoutouts process for things like birthdays, leavers, and new parents.
• Ensuring budgets are tracked and financial records are maintained effectively for all office expenses.

About you

• 5+ years of experience as an office manager or office coordinator, preferably in a fast growth tech company
• You bring the vibes, and are able to take on a role which has a lot of operational management, whilst bringing your own flair & personality to Cleo and act as a culture carrier.
• You like working independently and are highly organised. To be able to do this role well you need to be organised, unflappable and happy managing all aspects of a project.
• We're looking for someone to be a consistent presence in our Shoreditch office, Monday through Friday, bringing their A-game every day.
• You are a self starter and thrive in a role where you can jump into projects without always having all the information at hand.
• You are able to scope out a situation and work out where you need to spend your time and have a keen eye to focus on what you can improve, and bring solutions. We love people who enjoy mapping out processes and documenting key information, and generally leave things better than they find them.
• You are confident and full of ideas - this role will need you to work with everyone across the business, so you will need to be comfortable being the first point of contact for lots of people across a range of projects people are passionate about.
• You will be willing to get stuck in and jump on anything that comes up to support the People team, even when its’ not specifically part of your day to day role.
• No matter what's going on in your day to day role, it’s important that you are trustworthy, reliable and consistent.

What do you get for all your hard work?

• A competitive compensation package with reviews every 8 months. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ - This position is a PO2 level and we can pay £40-51k p.a depending on experience.
• Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We treat you as humans first, employees second. Because we can’t fight for the world’s financial health, if we’re not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks.
• Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Thursdays, we buy you lunch but you can come to the office on whichever days work best for you!
• Other benefits;
  • 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
  • Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
  • 6% employer-matched pension in the UK
  • Company-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec):
  • Generous pay increases for high-performers and high-growth team members
  • Equity top-ups for team members getting promoted
  • Private Medical Insurance via Vitality, dental cover, and life assurance
  • Enhanced parental leave
  • 1 month paid sabbatical after 4 years at Cleo
  • Regular socials and activities, online and in-person
  • We'll pay for your OpenAI subscription
  • Online mental health support via Spill
  • And many more!