Head of Community

About Verisart
Verisart provides pioneering solutions for verifying authenticity, creating digital collectibles and building community. Established in 2015, Verisart has helped over 40,000 creators and brands grow their businesses with the Verisart Shopify App, patented Certificates of Authenticity, secure printed products and tokengating. www.verisart.com

About the role
We’re looking for a Head of Community to work on growth, customer success and communication strategies to drive retention. The ideal candidate will have a deep understanding of our target customers and be able to build relationships with them through multiple channels. You will work closely with the product and engineering team.

Responsibilities

• Develop and execute community engagement strategies to drive growth
• Build relationships with customers and community members through online channels, including social media, email, customer support chat, calls etc.
• Manage internal and external communications strategies
• Prioritize and identify customer needs and develop solutions
• Support new product launches with marketing
• Manage social media channels

Skills and experience

• 3+ years of experience in community management, customer success or marketing
• Strong understanding web3 technologies
• Experience with SaaS businesses
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Experience with tools including Discord, Intercom, Contentful, Hubspots, Notion and social media management tools (preferred)
• Comfortable working in a startup environment

Benefits

• Join a pioneering startup in the exciting world of web3
• Work alongside an exceptional team
• Support a creative community of artists, brands and businesses
• Competitive salary
• Stock options
• Hybrid work option
• Bright workspace in Mayfair, London with good transport links
• Immediate start date

Prioritizing UK-based candidates
This role has a hybrid working pattern. We are not able to offer visa sponsorship for this role. We are prioritizing candidates already in the UK and within traveling distance to our office in Mayfair, London.