Customer Solutions Analyst

Responsibilities:
As a company we are focused on delivery and the customer. All of our customers needs are unique, and you will be working with them to understand their requirements, and adapt Pinga to meet their needs. Your role has a minimum threshold of the skill level that you must possess for each responsibility. However, we recognise that you will excel in just a few of these skills which we will especially stimulate you to develop through assigning those specific responsibilities and tasks.

You will be working on Pinga:
Pinga is an enterprise-grade electronic health solution that connects healthcare systems from different providers into a holistic platform.
It transforms healthcare by streamlining the ordering and delivery of any and every service – from a patient scan to booking an operation to the issuing of prescriptions. Further, it creates efficiencies by allocating available medical resources, equipment, and specialists so that the entire system – from people to beds – operates at peak efficiency, saving money and most importantly lives.

Working with customers to:
• Understand their pain points and business needs
• Analyse their data and business processes and propose steps to optimise their business processes
• Integrate data between disparate systems
• Produce tailored customer solutions using the Pinga platform.
• Implement the tailored solutions with our customer operations team

Our Business:
Sorsix is an explosively growing technology company at the forefront of robotic process automation. We operate Pinga, an industry-standard healthcare platform currently servicing over 20 million patients in 5 countries, with over 120k clinical users.

For countries that have fully integrated Pinga such as Macedonia and Serbia, waiting lists have disappeared within six months, and their systems have doubled their capacity. Our mission is to solve human health, and we believe that the right software can make all the difference in the world, as our largest deployments have demonstrated.

At Sorsix we only work with great people, because our team is our strength. We have a culture that supports long-term personal and professional growth, where we take care of our people, and work with you to develop yourself into the professional you want to be. 80% of our senior team members joined us as interns and have grown with our organisation as we have built our customer base and products together. A workplace runs on trust and openness, where we trust ourselves to do what we commit to and we trust our team to do the same.

You will find personal and professional growth and development working at Sorsix with promotion and bonus opportunities. We also offer training on the job, and hold regular Technical Seminars for knowledge sharing. We also offer an internship program and internal training for our employees. We offer flexible working.