Customer Success Manager

Alright, let’s level

You probably never imagined yourself working in deathtech - and neither did we before we started Gathered Here over 4 years ago.

Now, we can’t think of anything more impactful than redesigning the death industry to be more approachable, accessible and transparent for the modern consumer.

We’re in the winning position to tackle our problem space

Gathered Here is Australia’s #1 end-of-life services website: 18% of all funerals include a comparison search on our website, 3.5% of all Wills are written on our free Wills platform, and we’re partnering with charities to raise $550m in charitable bequests before the end of 2022.

We just closed our VC-backed seed round and are incredibly excited to be growing our core team. We're looking for thoughtful and humble team players. People who are tenacious, exceptional and ready to jump in and build a global, sector-defining company.

Your work will have a genuine impact on peoples’ lives around the world

We're looking for a Partner Success Manager to work closely with our charity partners to help them onboard and produce outstanding fundraising results through our free online Wills platform.

We’ve had incredible early traction, partnering with some of Australia’s largest charities, including WWF, NBCF and Black Dog Institute (with sales cycles measured in days, not weeks and months).

Your work will transform how charities attract and generate bequest income, and will contribute to raising billions of dollars for countless causes over the coming decade. That's a lot of social good to be bringing to the world.

We’re a fully remote company (even before it was cool)

Have a young family and don’t want to miss out on your kids growing up? Great.

Want to head up to Byron for a couple of weeks and work from there? Awesome - please share pictures :)

We work from wherever we’re the happiest and most productive, with incredible amounts of freedom and flexibility.

Let’s fast forward 12-months and look back at what you’ve accomplished

• You took the leap and jumped headfirst into a challenging but fascinating problem space
• You kept firm sight of your north star - helping our charity partners achieve outstanding fundraising results through our Wills platform
• You developed onboarding flows, marketing and campaign support materials, and best practices for our charity partners
• Listening to our partners, you effectively communicated and closed the loop on new product requirements
• You led regular meetings with our partners to ensure that goals were being met and exceeded

Now, over to you...

• You’ve done this before. You have experience on a SaaS customer success team and/or in the nonprofit fundraising space. Preferably, you've been an early team hire or have startup experience.
• You're thoughtful and empathic. In addition to achieving your KPIs, you go above and beyond by immersing yourself deeply in the product and industry, and become an expert in your areas. You have an interest in the charity sector and/or social impact and can empathise with your key stakeholders.
• You're highly organised. You're comfortable working simultaneously across multiple accounts, meeting deadlines and managing expectations.
• You're an excellent writer. While you're an excellent speaker and presenter, you can also back it up by writing persuasive and concise emails, collateral and business cases.
• You’re excited to be first feet on the ground. You won’t be slotting into a highly structured partnerships team and being told what to do and which lanes to stay in. As one of the first hires in our partnerships team, you'll play a critical role in shaping the function, constantly testing new approaches, and developing our procedures.

Other reasons why we think you’ll like working here

• Competitive base salary plus equity
• We’re a flexible life and family-friendly company. Need to work around school, home or other commitments? You’re free to set when you start and finish your day and everything in between
• We’re a genuinely nice bunch of humans, and we live our values of being thoughtful, humble and tenacious
• We can’t guarantee you’ll become a zen master, but we prioritise mental balance and wellbeing. All employees have free access to Headspace

Do the best and most meaningful work of your career

Our last tidbit. We want you to feel good about the work you do. We want to enable you to do the best and most meaningful work of your career. Our platform is helping thousands of families navigate end-of-life services and will generate billions in funding for charities. We're not just saying it. Your work here will touch the lives of countless people and make the 🌎 a better place.

Sound good?

We’d love to hear from you.