Customer Services Officer

We are Toby - the largest platform for services in Hong Kong! To strive for continuous improvement on both user experience and service quality, we are looking for talented individuals to grow our business with us! If you are ambitious and love working with a funny team, JOIN us!

You will work with our Customer Services team who are responsible to answer enquiries and provide solutions to our customer in a timely manner. We valued our customers a lot as they are our core value and you will be playing a predominant role in our Company.

Responsibilities
We value our customers so the CS team is the predominate gear for us to empower the business.

• Answer the incoming calls and emails from customers
• Deliver the best-in-class customer services and solutions
• Coordinate with business teams to eliminate any potential risks in terms of customer services

We are looking for ...

• Communicator with fluent English and Cantonese ;
• Listener who care any feedback from customer ;
• Observer who pay attention to customer's behaviour and words

What we can offer

• 15 days annual leave
• Birthday leave
• Medical insurance (inclusive of dental care)
• Excellent Career path - we valued ability and potential more than experiences
• Free snacks and drinks
• Funny working environment with start up culture

We also hold regular lunch gathering, festive party for our staff. We are a FUN, YOUNG and ENERGETIC team with good learning and career development opportunities. Come join and excel with us!