Customer Experience Lead

Our mission:

The more our lives moved online, the more critical logistics has become in our daily life (until we all eventually become batteries in the Matrix).

However, logistics in its current stage is broken into many tiny pieces, and we plan to fix that.

You:

• See our customers as a friend, not just a case
• See Customer Service as a creative industry, not a tool to shield a company off from complaints
• Seek for coaching in customer service industry

We are looking for a teammate with the following traits:

• 3-4 years working experience in e-commerce/ logistics/ banking / financial industry
• Strong ability to learn related customer service tools
• Good communication skills of spoken and written Chinese, English
• Handle multi-tasking skills as to able to work under pressure

Your day to day jobs:

• Understand current logistic practices and offer shipment advice to users
• Follow up customer orders and shipment progress
• Able to define all cases from different parties, eg. Logistics customer, internal operation team or business customer etc
• Setup and monitor the customer feedback loop for business growth

Our offer

We will give you the best support we possibly could for you to produce your best work. This includes providing you with:

• Customer service training
• Diverse career advancement opportunity
• Allowance for self-learning (udemy, coursea, skillshare, etc)
• Result Driven Work Environment

Additional perks

-Work From Home Policy (as long as you perform well)

-Medical Insurance

-Free Drinks, Snacks

-Gym membership at Science Park