Delivery Concierge (Bicycle + Drive)

At Upshift, we are making cities better and driving positive change in the world by reinventing car ownership. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Upshift is looking for talented bicycle delivery concierges!

Available Shifts: 8am-2pm every day, and/or 2-8pm weekends
Location: 981 Mission St, San Francisco, CA
Compensation: $25/hr + 25¢/hr reimbursement (for bicycle gear/maintenance)

Upshift: a fractional car club
Upshift is a rapidly growing transportation startup in San Francisco that provides a simple alternative to owning a car. We provide our subscription members with a clean, fully fueled, hybrid RAV4 SUV or Prius delivered to their door on the days they need to drive somewhere.

Your role: deliver our hybrid cars (ride between jobs by bike)
We are hiring bicycle delivery concierges to provide a great experience for our members. You will clean, gas, and deliver our hybrid RAV4 SUVs and Priuses to our members in San Francisco and get between deliveries with your bicycle. We are particularly looking for help during weekends. You will make people's lives easier, reduce the need to own a car, improve the livability of San Francisco, and address climate change!

Why we're different: social and environmental impact with everything we do
Our founders bootstrapped the company by doing gig work and we know what it’s like. The founders have done thousands of deliveries themselves and have a deep empathy and respect for this job. This is NOT gig work. You will be treated as a core part of our team and treated with dignity, respect, and fair pay. For qualified candidates, we also provide pathways to growth. You are the face of our company and our key point of feedback from our members. We’re excited to get to know you and our friendly members are too!

Stay healthy: our COVID protocols
The health and safety of our team and community matter to us. We provide PPE like face masks (both KN95 and surgical masks), gloves, hand sanitizer, and disinfectant wipes. We have technology to unlock our cars via app so there is no need to meet anyone in person to exchange keys. Any meeting with a member is rare, brief, outdoors, and they must wear a mask. We use biodegradable, natural, and non-toxic cleaning/sanitizing supplies.

The details
We are looking for talented concierge candidates to join our team for the following regular shifts. Times are approximate and can vary somewhat based on the business needs that day. We will schedule the details of your shift the night before. We are looking for help on the following shifts, ~20-30 hrs/week.

Saturdays 4-8pm (priority shift)
Sundays 4-8pm (priority shift)
Tuesdays: 8am-2pm
Wednesdays: 8am-12pm
Thursdays: 8am-12pm

Requirements:

• Own a bicycle in working condition that you are comfortable riding quickly through San Francisco
• Must be at least 21 years old
• Own an iPhone or Android phone with knowledge of navigation apps like Google Maps or Waze
• Outstanding communication skills
• Time management skills (ability to work efficiently in a fast paced, rapidly changing environment, on a deadline)
• Attention to detail
• Clean driving record
• Legal to work in the US with documents to verify this

Major responsibilities:

• Provide great service to our members while delivering cars
• Ability to navigate the city quickly, safely, and easily by both car and bicycle
• Clean, fuel, and move cars
• Damage/vehicle condition reporting
• Orient our members to our Priuses and RAV4 hybrid SUVs and our service, and answer basic support questions
• Deliver cars on-time, clean, and fully fueled 99% of the time

The ideal candidate has:

• Experience working on a team
• Familiarity both driving a car and riding a bicycle in San Francisco
• Previous experience in high touch service (condominium front desk, bartending, waitstaff, etc.) a plus

To apply, please fill out our online application at the following link. We look forward to having you join our team!

https://docs.google.com/forms/d/e/1FAIpQLSfXONV3eEYL_0F5aU1xgLiTKJOQV8MVcOHV0pLvEj5Y5uKNHQ/viewform?usp=sf_link