Customer Support Specialist

Revl makes auto-editing software and smart action cameras. Our customers are sky diving operations, big auto industry players, mountain coasters, and zip line operators. What they all have in common is that they want to use our cameras to capture their client’s experiences and then use our software to automatically turn all that footage into a great final edited video that they can sell to their customers. Our auto editing software is fast: a final rendered video is ready minutes after the client has completed the experience! You can see our complete system in action here: https://youtu.be/8RmMQafi9Us.
We are loking to hire at our main office in beautiful, a commuter friendly space in SoMa San Francisco.

Requirements:
Strong communication and interpersonal skills
Experience with b2b support
Experience interfacing with customers for technical products
Basic Linux skills (bash, systemd, iptables, cron, etc.)
Strong networking knowledge (TCP/IP, DHCP, DNS, ect.)

Preferred but not necessary:
3D printing experience
Video editing skills
Videography skills
A love of action sports

Duties include providing support for customers, providing training for new customers, providing hardware replacements for customers, and assisting with software and hardware QA. As a primary technical point of contact for our customers, strong communication skills are very important.