Customer Implementation Specialist

Have you ever dreamed of being a part of a Tech Startup? Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. We started in Silicon Valley and have brought the best to Texas for a warm southern twist!

We are looking for techie food lovers who are ready to work hard and take their career to the next level. We need energetic, hard-working people to join our team and grow their skills while adding value to our organization. Our fun and challenging culture will encourage you to think creatively, solve problems, and take initiative.

If you have the skills we need and could be the peanut butter to our jelly, then we want to meet you!

Role:

This is a Customer Implementation position with primary functions that include, but are not limited to leading new customer implementations by learning their needs and delivering technical support to ensure goals are met.

What you'll be doing:

Work directly with new customers to identify their needs and determine the process for configuration, integration and communication
Act as the technical liaison between internal support teams and the customer
Deliver software training sessions to customers via phone and web
Acknowledge customers needs, clarify complaints, and provide solutions and/or alternatives to solve problems
Follow up with customers to ensure resolution in a timely manner
Record and maintain all conversations in our database
Meet or exceed personal/team metrics
Maintain a positive, empathetic and professional attitude toward all customers
Requirements:

Bachelors or equivalent is preferred
3+ years customer support/service experience
1+ year software implementation and project coordination experience
1+ year experience with software as a service; SaaS environment
Experience in the hospitality industry a plus
Knowledge of cloud software suites such as G-Suite
Excellent communication skills; written and verbal along with active listening
Passion for the use of modern technology
Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help serve up quality solutions for our "guests" by applying now!