Outbound Call Center Data Collection Agent

Telaforce, a Titan Technologies company, is HIRING! We’re interviewing now to fill multiple Customer Service Representatives to support the Bureau of Labor Statistics (BLS). If you’re looking for meaningful work, where YOU can have an impact on our nation’s economic policy, listen here to learn about how Erica supports BLS, and read on to learn more!

In this role, you will work on our federal contracting team, using your strong customer service and phone skills to contact companies across the United States. You will enroll these companies in the government’s surveys then collect employment and payroll data each month, playing a critical part in supporting the mission of the Department of Labor’s Bureau of Labor Statistics. BLS uses the data you will be collecting to measure labor market activity, working conditions, price changes, and productivity in the U.S. economy to inform public and private decision making.

This is important work for our nation! To be successful in this role, you must have excellent telephone skills, be a great communicator, and be motivated to meet monthly performance obligations. You will work in a dynamic team environment on-site with other customer service representatives and dedicated supervisors.

We offer a full benefits package, a great work environment and growth opportunities with our promote from within policy. Working hours are Monday through Friday, no evenings or weekends required.

Your typical duties shall include, but are not limited to:
Process confidential data records obtained through telephone interviews or other approved means.
Identify and resolve inconsistencies in respondents’ responses
Establishing a rapport with potential respondents and enrolling companies into the BLS Current Employment Statistics (CES) Program.
Ensuring quality control of collected data.
Identifying and reporting problems in obtaining valid data.
Interpreting numerical data, reviewing error messages, and correcting data where applicable.
Adhering to daily, weekly, and monthly deadlines and quotas.

You must have:
High school diploma or equivalent and two years of relevant experience.
Proficiency with basic computer functions, to include typing a minimum of 25 wpm, is required.
Proficiency with Microsoft Word is required. Additional Microsoft Office experience is preferred.
Demonstrated experience using the internet for research.
Displays excellent oral and written communication skills
Strong interpersonal skills and the ability to communicate clearly and effectively
Basic math skills
Successfully pass a level 2 government background investigation

Preferred Experience:
Call center, strong customer service and sales experience
Consistent work history and excellent attendance record
Excellent persuasive/negotiation skills

Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)