Customer Experience Specialist

Have you ever dreamed of being a part of a Tech Startup? Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. We started in Silicon Valley and have brought the best to Texas for a warm southern twist!

We are looking for techie food lovers who are ready to work hard and take their career to the next level. We need energetic, hard-working people to join our team and grow their skills while adding value to our organization. Our fun and challenging culture will encourage you to think creatively, solve problems, and take initiative.

If you have the skills we need and could be the peanut butter to our jelly, then we want to meet you!

What you will be doing:

• Respond to customer inquiries and managing correspondence via phone, email, and chat
• Develop a thorough understanding of our company’s technical platforms
• Acknowledge customer issues to provide solutions and/or alternatives in a timely manner
• Act as the technical liaison between internal teams and customers
• Track and analyze customer encounters to identify errors, inconsistencies and possible areas of improvement
• Educate customers on how to use our software by delivering platform training as their needs evolve
• Follow up with customers to ensure resolution and satisfaction
• Meet or exceed personal/team metrics
• Maintain a positive, empathetic and professional attitude toward all customers

What you should bring to the table:

• High school diploma or equivalent is preferred
• 2+ years experience with Customer Support via inbound and outbound call, chat, and email
• 1+ year experience within Software as a service (SaaS) environments
• Software implementation and/or project coordination experience a plus
• Experience in the hospitality industry a plus
• Knowledge of cloud software suites such as G-Suite
• Excellent communication skills; written and verbal along with active listening
• Passion for the use of modern technology

What we offer in return:

• Medical, vision, dental insurance
• Unlimited PTO
• Competitive salary
• Vibrant company culture with frequent team building events
• Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now!