Integration/ Technical Support Manager

Join the 24Metrics team

We help our customers to identify AD-Fraud and taking action before it happens. We serve international clients like Innogames, Spotify, Zalando, and many more to check their online-marketing activities for fraud. Together with our technology partner Google we are able to build next-gen advertising products.

Who we are:
We’re a very international team and looking to grow and extend the team rapidly in the next 3 years. We are profitable, well-funded with an office in the heart of Berlin and clients lining up for our next breakthrough product. Our products are a Fraud Detection system and an Adserving-Platform helping our clients to save advertising costs and automating manual tasks. It’s a user-friendly product, enabled by a very configurable and complex backend.

About the role
We’re looking for a keen Integration/ Support team member, who is in-love with technology, has a strong feel about Affiliate Marketing, excited about helping clients to understand and utilize a user friendly but complex product, not afraid of challenges and who loves teaching & learning from others.

Work with all the team members and management to support clients understanding and using a next-gen breakthrough advertising product.

Requirements:

• 2 years of experience setting up Affiliate marketing campaigns
• Deep understanding of tracking systems (e.g. Hasoffers, Affise, Everflow)
• Very well experienced with Excel
• Pro-active character / work attitude
• Excellent communication skills
• High level of English
• Open to learn new things

Basic SQL knowledge is a Bonus **
**
Responsibilities:

• Support customers with product questions / integration / setup
• Feature Testing and Quality Assurance
• Making feature proposals / improvements
• Writing technical tasks
• Managing Helpdesk / Client Documentation

What do we offer:

• Remote work set up
• Trainings hosted by our technology partner Google!
• Team activities (https://www.youtube.com/watch?v=hVNQ7YFjEZM)
• Flexible work hours (Core hours 10am - 4pm)
• Plenty of room for your own ideas and initiatives

*The position is remote *

We look forward to your application! Send please your cover letter and CV (incl. photo) in English in MS Word or PDF format to:
[email protected] or [email protected]