E-Commerce Customer Service Representative (GER/ENG) (m/f/d)

Our happiness delivery team is growing and with this comes the exciting opportunity to become part of our team!

You will be the first point of contact for our web-shop customers and responsible for their questions via phone, e-mail and CRM tool in German and English. As Customer Service Representative with a focus on our E-Commerce customers you are helping us achieve our goal to become the company that is known for their customer service excellence. You will be delivering the WOW to our customers with maximum flexibility and freedom in your way of working.

This role allows you to work from home a couple of days per week, even after the Covid19 pandemic, and we will provide you with the latest technology to perform your work at your best (e.g. laptop, communication software).

Your Team:

Happiness is the only thing that multiplies when shared. So, take the chance and deliver happiness all day, every day at On! You will work in a team-player Team that loves new challenges and where happiness is part of their DNA. If you want to take every opportunity to WOW our customers, our team and On - we would be happy to hire you into our team.

Your Mission:

• Build trust by understanding the unique needs of our customers and resolving every situation by delivering the WOW and exceptional customer service
• Manage and prioritise multiple inquiries simultaneously, including communication via phone, email and chat.
• Process web shop orders, exchanges, returns, and warranty claims in Salesforce
• Listen to and advise our customers as to which On product(s) is the best for their needs
• Communicate with our third-party warehouses and shipping partner daily regarding orders, returns, and any order discrepancies
• Lead and participate in special projects aimed to improve our team function and increase our WOW factor

Your Story:

• You have previously worked in a customer oriented environment and you have a passion for customer service, emphasising on delivering high-class experience
• You are confident to communicate in German and English, with customers but also across all levels and functions within the company (written and spoken)
• You feel comfortable working with Email, Microsoft Office, etc. Experience with Salesforce or other CRM tools is a plus
• You have great attention to detail and organisation skills while maintaining a sense of urgency and the ability to prioritise under pressure
• You have excellent interpersonal skills with a focus on relationship building, listening, and questioning
• No problem is too big for you, you enjoy putting your analytical skills to the test and finding creative solutions

What we offer:

We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.

If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!