Technical Configuration and Setup Expert

Join Us in Pioneering the Future of Recycling
At Jules AI, we are on a mission to empower recyclers with the best of what digital technology can offer and as a result contribute to a greener planet.Our SaaS platform, is designed to dramatically automate recycled materials procurement and sales processes. We operate with an agile and globally distributed team across multiple continents, including Canada, Europe, and Asia.

Who we are looking for

1. As a Technical Configuration and Setup Expert at Jules Trade, you will play a critical role in the onboarding process of our clients, understanding their business niche, client challenges, and ensuring that their setup on our platform is configured to meet their specific requirements.
2. You will lead the configuration and setup of customer accounts based on requirements shared by the Customer Success (CS) team, provide technical and configurational support using advanced software tools, and manage confidential client data with utmost integrity.

Key Responsibilities

1. Lead the onboarding process for new clients, understanding their business model, niche, and specific challenges to ensure a smooth transition to the Jules Trade platform.
2. Configure and set up customer accounts based on specific requirements provided by the CS team, ensuring a tailored experience for each client.
3. Provide advanced technical support using software tools such as Carbone.io, DBeaver, Papertrail, Postman, Redis/Medis, and Microsoft Word, along with leveraging AI technologies like ChatGPT for innovative solutions.
4. Manage sensitive client data securely, ensuring accurate data mapping for an efficient user experience on our platform.
5. Employ creative problem-solving skills to meet technical and configurational requirements of clients, thinking outside the box to find effective solutions.
6. Offer proactive recommendations to clients for optimizing their use of the Jules Trade platform, enhancing their trading efficiency and productivity.
7. Contribute to the team by sharing knowledge, skills, and ideas to improve overall performance and service delivery.

Required Skills and Qualifications:

1. Bachelor’s degree in Computer Science, Information Technology, or related field.
2. Proven experience in technical support, IT configuration, or a similar role, preferably in a trading or fintech environment.
3. Strong proficiency in using advanced software tools such as Carbone.io, DBeaver, Papertrail, Postman, Redis/Medis, and Microsoft Word.
4. Experience with AI technologies like ChatGPT and ability to apply them creatively to solve customer challenges.
5. Solid understanding of data management principles and experience in handling confidential information with integrity.
6. Excellent problem-solving skills and the ability to think creatively to fulfill customer technical and configurational requirements.
7. Strong communication and interpersonal skills, with the ability to work closely with the Customer Success team and interact effectively with clients.
8. Ability to provide insightful recommendations for platform optimization and contribute to team performance improvement.
9. Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously in a fast-paced environment.

Grow, develop and thrive with us

1. As a global company, we treasure and encourage diversity, perspective, interest, and representation through inclusivity. The more we have, the better the solution.
2. Connect and work with leading minds from the recycling industry and be part of a growing, energetic global team, across time zones, regions, offices and screens.
3. Exposure to developments and tools within your field ensures evolution in your career and skill building.
4. We adopt a Bring Your Own Device policy and encourage flexibility and freedom in how you work through competitive compensation and yearly appraisals
5. Health insurance coverage, paid vacation days and flexible work hours help you maintain a work-life balance
6. Have the opportunity to network and collaborate in a diverse community.

Apply Now

Are You Ready for the Challenge?
If you are a proactive problem solver passionate about technology and business integration, committed to delivering exceptional results, we invite you to join us in shaping the future of the recycling industry at Jules AI.