Senior Salesforce and Revenue Systems Administrator

What You'll Do In Role:

• Own the administration and roadmap of ID.me’s revenue tech stack, including Salesforce.com, CPQ, Marketo and managing integrations such as Clari, CaptivateIQ, ZoomInfo, SimiliarWeb, Highspot, and Gong. You will be the in-house expert on these systems and build a world-class tech stack improving on our existing foundation, provide top-notch support to our teams, design user-friendly systems, and ensure our users are extracting the most value from our tools to ultimately drive more revenue
• Drive all aspects of Salesforce.com administration, development, and support; this includes everything from basic to intermediate to advanced responsibilities spanning user and license management, dashboards and reports, Flows, assignment rules, approval processes, custom formulas, and custom settings and objects
• Spearhead the end-to-end process and change management for new feature and tool rollouts across our tech stack: deliver training for new releases and create comprehensive documentation to our internal users alongside Sales Enablement
• Flawlessly manage our CPQ instance and update flows and order form templates as the business evolves, and work with Finance and Deal Desk to accelerate deals across the finish line
• Scale our existing Revenue Operations systems capabilities and develop the roadmap for enhancing our revenue tech stack (whether you achieve by custom development or investigating vendors)
• Develop standards for data hygiene alongside revenue leadership and our data team; deep familiarity with leveraging external databases and BI tools to expand the scope of reporting abilities in Salesforce
• Consider tradeoffs between short- and long-term needs; confidently prioritize inbound requests from multiple stakeholders by managing the systems support ticketing queue in Jira, and deliver on longer-term roadmap project

What You'll Bring:

• 7+ years as the primary admin of Salesforce.com and CPQ for fast-growing technology companies; demonstrated capability to be the main revenue tech stack subject matter expert and visionary. You’re a builder at heart and can act autonomously
• Deep experience managing broader revenue tech stack (e.g. CPQ, Clari, Marketo, ZoomInfo, SimiliarWeb, Highspot, and Gong) as well as leveraging data from tool integrations in Salesforce reporting
• Superb stakeholder management skills and ability to speak the language of our internal customers (e.g. Sales, Marketing, Customer Success, and Finance)
• DevOps/release management experience; end-to-end management of new feature deployments and enhancements to existing processes
• Required certifications: Salesforce Certified Administrator
• Preferred certifications: Salesforce Certified Advanced Administrator, Certified CPQ Specialist, Certified Salesforce Platform Developer I/II

At ID.me, we believe that an in-office culture fosters professional growth and development, mentorship, collaboration, and accelerated innovation. This position will be in-office based at one of our locations in either McLean, VA or Sunnyvale, CA. Working in an office together allows our culture to thrive and our team members to establish real connections with their coworkers and the opportunity for lifelong friendships. Our work is critical to protecting online identity and we’re confident that working together is how we’ll change the world.