Customer Success Lead for social impact startup in food industry

Our Goal:

Help non-profit organizations or individual causes to raise funds for what they care about by dining at their favorite local restaurants.

Position Description

Your responsibilities:

• Customer service, relationship management
• Lead an international team of 6-10 support professionals across 2 communications in sales and support
• Owning customer issues from initial contact through resolution
• User communications, including the design & implementation of automated email campaigns to train, onboard & provide continued support to users
• Documentation and optimization of customer support processes and procedures

About you:

• You want to help others and learn a lot
• You’re an excellent communicator who takes pride in delivering the highest quality work
• You're someone who wants to have an impact on the product you're working on & excited to join a creative and passionate team
• You’re hungry to learn and innovate working alongside a unique and international team

Skills and qualifications:

• Outstanding verbal & written communication skills (and we mean outstanding!)
• A passion for customer service and technology
• Strong attention to detail, ability to multi-task & a strong sense of initiative & proactivity
• Process oriented with the ability to create & document team processes
• Ability to work independently
• Ability to work in a fast paced and collaborative environment

Check out our company culture