Hospitality Associate

HOSPITALITY ASSOCIATE

WHAT IS TRUFL:

Trufl is the fastest growing, full featured, and value creating restaurant software application. A full-service front of house software that helps restaurants drive more revenue by increasing peak time guest spend. The Trufl platform includes a guest profile CRM system that allows restaurants to create a personalized hospitality experience. Trufl also allows restaurants to manage their waitlist, seated guests, floor plan, and other key operational areas. With a compelling value proposition Trufl’s restaurant customer base is growing at exponential rate.

To Learn More About Trufl Click Here- Trufl (truflapp.com)

ABOUT US:
We are a unique company with an unparalleled Company Culture & Work Environment. We are fully dedicated to the growth and development of our Team. We truly believe in promoting from within and we are dedicated to ensuring that you are successful in your current role, and ready to be promoted to the next role as we continue to grow. That said, if you are looking for a one-of-a-kind opportunity, an unparalleled company culture, and the autonomy needed for you to truly be successful and grow in your career then this opportunity may be perfect you

The Role:

The Hospitality Associate is a fun and more elevated position. Our Hospitality Associates work both in office and in the field. You will build and maintain strong relationships with Trufl restaurant partners as you on-board them and offer them on-going support. Hospitality Associates will be responsible for developing, executing, and iterating the restaurant onboarding process, allowing restaurants to make a smooth transition to the Trufl platform. This individual will on-board and train the restaurant staff, helping them develop expertise with the
Trufl restaurant tool while supporting the Host Team. So if you are tired of the same old Hosting job, want to elevate to a more executive role, get to travel, and work in multiple environments then this opportunity may be perfect for you.

This role reports to the Director of Hospitality: https://www.linkedin.com/in/james-downing-0791a511a/

Core Job Responsibilities:

Possess intricate knowledge of the Trufl application, Trufl Restaurant tool, and Trufl business model and be able to communicate with Trufl customers and restaurant partners
Train all hosts and restaurant staff on Trufl application
Proactively provide support and solutions to any restaurant operations issues that clients may have
Report account activity to Hospitality Manager and escalate any issues to the appropriate individual
Leverage hospitality expertise to develop a high-quality and satisfactory relationship with every Trufl restaurant partner
Hosting & Training @ Various Locations Around Us
Desired Experience/Skills:

Ability to operate independently with limited oversight
2 years of Hospitality Leadership experience in floor management or lead host roles
Knowledge of the best practices and procedures for customer service, hospitality management
Excellent communication, leadership, relationship building and interpersonal skills
Total Compensation: Up to $30/hourly DOE

Additional Perks:

Medical/ Dental/ Vision Benefits*
Flex PTO Policy

Employee Developmental Support
Explosive Career Growth

“One of a Kind” Company Culture

SIDE NOTE:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the
Team Member will regularly be required to:

Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

Job Type: Full-time

Pay: $30.00 per hour

Schedule:

Monday to Friday
Weekend availability
Ability to commute/relocate:

Los Angeles, CA 90028: Reliably commute or planning to relocate before starting work (Required)