Customer Service Manager

Major Responsibilities

Ensure Commercial conditions remain current and maintained (SAP) 10%
Seamless B2B customer service - 20%
On Time processing of Orders and Claims 10%
Reports are on time and accurate on weekly/monthly basis 15%
Management of the B2B portal with support of Marketing Function (NA and Europe) 10%
Responsible for generation and timely reports to management and sales associates 15%
Local Order creation and management (incl. creations of BOL, Proforma invoices as needed) 20%

Internal & External Relationships
Who does this job interact with to perform this role? And for what purpose?
INTERNAL: R&D; MARKETING; SALES; FINANCE; LOGISTICS
EXTERNAL: Client Pool; Government Bodies; partners (warehouse; Ad agencies; publications)

RELEVANT EXPERIENCE:
Previous experience in office environment 2 years minimum experience in similar role.
Tire industry experience a plus
EDUCATION QUALIFICATIONS:
Bachelor of Science preferred, or related work and educational experience