Customer Success Manager (Malaysia - Chinese speaking)

[In this role, we will require Chinese conversational skills.]

我们正在寻找一个客户成功经理，以帮助我们的客户从与Jublia的合作关系中获得价值，以确保我们可以在他们的活动中提高价值。 这包括了解客户的需求，KPI，管理客户满意度，并最终帮助客户通过使用Jublia技术极大地受益。 成功的关键在于与Jublia的客户建立信任关系，预测客户需求，并以敏捷，灵活和正直的方式行事。 We are looking for a Customer Success Manager to help our customers get value from their partnership with Jublia, ensuring that we can drive increased value at their events. This includes understanding the customer’s needs, KPIs, managing customer satisfaction, and ultimately helping the customer benefit tremendously from the use of Jublia technology. A key aspect to success is to form a relationship of trust with Jublia's customers, anticipate needs, and act with agility, flexibility and integrity.

> 凭借对我们的数据，方法和可视化工具的深入了解，获得在客户组织中使用Jublia产品的所有权，并能够向利益相关者进行解释。 Taking ownership for the use of Jublia products throughout clients’ organizations with a strong knowledgeable of our data, methodology, and visualization tools and be able to explain these to stakeholders

> 通过电话，即时消息和电子邮件持续进行产品培训和支持。收集客户和最终客户的反馈来不断的帮助更加完善Jublia平台。 On-going continuous product education and support via telephone, instant message, and email; gathering clients' and end-customers' feedback for the continuous improvement of Jublia platform

> 与Jublia的主要客户合作，共同创建成功的案例和推荐。 Working with key Jublia clients to collaboratively create successful case studies and testimonials

> 从我们的数据分析工具中发现趋势，以便在管理客户期望的同时进行操作。 Spot trends from our data analytics tool to carry out operations while managing client expectations

> 与Jublia产品团队合作，解决并满足客户的需求。 Team up with Jublia product team to address and fulfill clients' needs

Requirements: > 在组织中担任1年领导职务，或在客户成功，服务或运营经验方面拥有2年经验。 1 year of leadership in an organization OR two years of Customer success, Servicing or Operations experience

> 出色的时间管理，能够同时处理多个截止日期。 Excellent time management and being able to handle multiple deadlines simultaneously

> 熟练使用Web应用程序并使用Excel（或类似工具）处理数据。

> 具有通过电子邮件，电话和即时消息与国际客户合作并提供支持的经验。 Experienced working with and supporting international customers over email, telephone and instant messaging

> 有数据分析经验者优先。 Data analysis experience preferred

> 流利的普通话，和英语。 Fluent in Mandarin and conversant in English