Customer Success Executive

As a Customer Success Executive you will be mastering the product, supporting the clients, generating new leads, maintaining client relationships and ensure a smooth transition into our product.

What we are looking for:

• A confident, hungry and ambitious person with entrepreneurial mindset.
• Be the first point of contact for new queries.
• Great communication and quick learning capabilities.
• Always strive to add value and grow the business.

Responsibilities:

60% Customer Support: Working closely with tech and product teams to deliver top-notch customer experience through product support.

30% Customer Success: Maintaining ongoing customer relationships and networking, implementing measures for ensuring customer satisfaction, minimizing churn, handling customer complaints and requests.

10% Content Writing: Contributing to the product blog posts.

Skills and Experience:

• Bachelors or equivalent degree.
• Possess excellent social skills, ability to interact with a wide variety of people at different levels of seniority, and a laser focus on the customer experience.
• Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different customers.
• Fluent in English (additional language skills a plus but not mandatory).
• Possess good knowledge of CRM tools.
• Have 1-2 year of customer success or enterprise sales experience (is a plus but not mandatory)
• Be able to demonstrate good time management and planning skills.