Technical Account Manager
(2+ years exp)Supportbench
Job Type
Full TimeVisa Sponsorship
Not AvailableHires remotely in
Relocation
AllowedSkills
Hiring contact
Nooshin AlibhaiThe Role
Overview
Are you a technically savvy person but are a people person that can communicate well? Are you a great problem solver? Love helping customers (most anyways :) ) ? Work independently and not afraid to try new things and fail?
In short, we are looking for someone awesome who will be a Supportbench product expert to maintain ongoing customer relationships both through supporting them and through outreach, assisting the sales team, and onboarding and training clients
About Supportbench
Supportbench is a customer support platform enabling B2B companies to navigate complex relationships and deliver outstanding customer support. Supportbench is a VC backed startup and have aggressive plans to be in the top of our space and need motivated and talented people to help make that happen.
What you will be doing
- Become a Supportbench product expert.
- Handle and resolve customer requests and complaints.
- Manage client portfolios from small to Enterprise clients.
- Assisting Sales as the product expert and technical voice on Sales calls.
- Customer onboarding on an Enterprise platform.
- Hold product demonstrations for customers.
- Improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Create knowledge base content.
What you need to be successful
- Experience in software technical customer support.
- Worked with customer support / ticketing systems in the past.
- Understand what a CRM is and how they work.
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- Experience in document creation.
- Patient and active listener.
- Passion for customer service.
Technical abilities you will need
- Ability to read and write at a basic level HTML / CSS / JS.
- Ability to read and write SQL and firm understanding of rational databases.
- Firm understanding of HTTP / HTTPS.
- Understanding of APIs and basic ability to use and integrate with them.
- Understanding of DNS and troubleshooting.
- Understanding and ability to troubleshoot Email delivery.
Why Supportbench
- We are an all-inclusive start-up that supports diversity of thought, culture and background.
- Everything you do will make a direct impact on the company, you really will make a difference.
- We are very ambitious with huge growth opportunity.
- Offer ground level stock options.
- We love to work hard and play hard.
- We only bring on awesome people like you.