Manager, Information and Communications Technology

Location: 778 Beatty Street, Vancouver, BC V6B 2M1

Terms: Full-time, Permanent

Reports to: VP, Finance and Administration

Job Description

The Whitecaps FC mission is To Unite and Inspire Our Communities. We are looking for a new team member to contribute to the Vancouver Whitecaps culture by understanding and supporting our four cornerstones: team spirit, discipline, work ethic and mentality.

The Manager, Information & Communication Technology will be responsible for the overall leadership and administration of Club-wide office technology platforms and operations, all within a pro sports environment. This includes day-to-day hardware and software issues management, as well as full oversight of club-wide technology and network related issues.

This role is well suited for a very organized, self-motivated team player with strong and timely problem-solving abilities. The ideal candidate will be a very technical, hands-on person who is focused on providing excellent internal customer service.

Role Responsibilities

• Club-wide technology support, consultation, and troubleshooting, while always providing effective and timely technical assistance, including establishing and managing a ‘reasonable’ after-hours support network

• Responsible for club-wide information technology needs and requirements including network performance and security, remote work infrastructure and Club provided cellular phones.

• Ensure network and systems infrastructure are appropriate for current and future Club-wide needs

• Work with Human Resources to ensure new staff technology requirements are met, and maintain an inventory of Club owned technology devices as they are purchased, distributed, and returned/retired

• Keep the organization up to date with new technology, including network and data security, SaaS Services, and cloud-based storage solutions to enable efficient and cost-effective workflows

• Work with Legal, Business Intelligence and Marketing to ensure the Club technology environment complies with local, national and international Privacy Laws and Regulations

• Represent Club with MLS league office technology sub-group and manage Club alignment with MLS technology initiatives

• Occasional presence at the UBC training facility and other Lower Mainland club locations as needed

*Qualifications/Experience *

In addition to bringing a commitment to Vancouver Whitecaps FC vision and values, the ideal candidate will require a broad base of information technology knowledge with degrees of demonstrated experience as follows:

• PC and Apple hardware, operating systems, and software management and experience

• Administration of entire Microsoft 365 suite of products, including Email, SharePoint, and Teams

• Fortinet Networking and Security Fabric technologies (wired and wireless)

• IP networking skills in securing, installing, upgrading, and maintaining servers and associated systems

• Windows Active Directory and Azure Active Directory

• Microsoft Azure management, security, cost forecasting (VMs, Blob Storage, API Integration)

• Experience with Windows Server and Microsoft Hyper-V

• Centralized management of endpoint security products

• VoIP Phone systems (SaaS)

• Certifications such as A+, Networking+, or MCSA/MCSE would be an asset

• Desire to be an IT ‘subject matter expert’ and champion within the organization

• Strong interpersonal skills with a demonstrated ability to interact with internal and external partners in a supportive and efficient manner.

• Demonstrated customer service orientation skills are required as is a keen attention to detail.

• Bending, lifting, and carrying objects up to 50 pounds

• Knowledge of, or prior experience working within sports (pro or amateur) is an asset

*Benefits *

• Centrally located office at Terry Fox Plaza, downtown Vancouver

• Training and support available to help develop your career

• A generous extended health and dental plan

• Unlimited personal time off

• Heavily discounted game day tickets

• Become involved with Vancouver’s most exciting sporting environment

• Business casual dress code

Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of color, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources department.

If you feel you have what it takes to contribute to our team, please include your resume and cover letter indicating how you meet our qualifications.

We thank all applicants for their interest, however only those selected for further consideration will be contacted.

No recruiters or agencies, please.