Student Account Representative

Hi Potential Co-Worker,

My name is Linasia. I'm the Student Success Manager at GrantMe.

We are building the technology and community to guide a student on their education journey. We are solving the "I don't know problem" that students and their families face each day with their education.

"I don't know which school is best."
"I don't know how to get in."
"I don't know how to pay for it."
"I don't know if I have the grades."
"I don't know if my child will make it into their program."

These are just a few of the "I don't knows of education." When a student comes into contact with GrantMe, our mission is to solve these problems for them.

We are intentional about creating a brand and culture that is consistent all the way through from company leadership to our students. So GrantMe is a place where people come to do great work and to be surrounded by others who are developing themselves and who want to push themselves.

We work with a sense of urgency and we like to do great work fast. We also believe in direct feedback and constant daily improvement. If you’re the type of person that enjoys getting so passionate about the projects that you dream about them, then GrantMe is for you.

As the Student Account Representative, you will work directly with students and their families to ensure they are successful with their journey at GrantMe. To give you a better idea of what this role entails, here is what your position at GrantMe will look like:

"As a Student Account Representative, your job is to support and guide students in various aspects of their education journey. We are here to get students excited about their next steps, whether that be winning scholarships, getting into their dream school, or helping them plan their career path. At GrantMe, we are solving the unknowns of the modern education system, by making this process as stress-free as possible. Through interacting with students on a daily basis, we are able to positively impact them and set them up for success. Working at GrantMe will constantly challenge you and help further both your personal and professional growth. You will also work with a team that is supportive and hardworking and will tackle all obstacles and challenges that come their way."

Why work at GrantMe:
We are striving to be world-class. Our standards for ourselves are sky high so that we can deliver on our mission for students. The entire team is in alignment with these standards and pushes to be better every day.
We have a proven process. Despite being a young startup, we have a proven process for applying to and winning scholarships, applying to and getting accepted into top schools, enrolling students who are a great fit, and running and growing our business. These formulas cover the key aspects of our business that make a difference for students.
We have an “invigorating” energy and team culture. Everyone who works with us says that they feel invigorated working around others who are energized and on a mission. This can tire some people out but if you’re passionate and want to work around high-energy people, then GrantMe is for you. We’ve been told that we move 4x faster than other startups. We admit that it’s not always a good thing - but it’s usually how we get big things done fast.

Your role:

Conduct 1-1 Zoom sessions or calls with our students to support them through their journey.
Talk to students who registered for our platform, show them our app's features, answer their questions, and plan for their success!
Respond to student questions via email and text message.
Work closely with the Student Success and Enrollment teams to ensure a positive student experience.
Work closely with the team to ensure our students are set-up for success on the platform.
Nurture students to educate them on their opportunities.
Use internal tools to track activity and outcomes.
Learn the ins and outs of the education system, scholarships, and jobs to educate students as you interact with them.
Stay up to date on our rapid product advancements to communicate opportunities to students.

We’re looking for people who:
Have high energy, a positive attitude, and are passionate about helping students graduate debt-free.
Are a recent grad who wants to kick start their career.
Are authentic and want to support students in building their futures,
Are looking for a place to launch their career & want to work in a high-growth startup with the potential for rapid career advancement.
Are driven, self-motivated, and have a fantastic work ethic.
Are results-oriented: will run through a wall to get stuff done.
Are self-starters who thrive in a fast-paced and dynamic environment.
Love getting feedback because you’re hungry to improve.
Possess relentless resourcefulness. You always find a way to get stuff done.
Possess the desire to learn and improve every day.
Are great at navigating new software and learning on the fly.
Are masters of efficiency, are highly organized, and love using technology to get things done quickly.

Bonus points if you:
Have worked in customer-facing roles, either in sales or customer service - yes, that includes retail and restaurants!
Have experience working with students in high school or post-secondary.
Have general University Application process knowledge.
Have been part of a startup or are an entrepreneur.
Have won (or even applied for) scholarships and have an understanding of some of the challenges involved.
Have been or are currently a student yourself.
Have participated in organized sports - we are a league of champions!

We offer:
A great extended health & dental benefits package.
The opportunity to grow with a fast-growing company.
Unlimited kombucha on tap.
Free coffee and tea.

Join us as we continue to grow!