Customer Success Manager (m/f/d)

Let us introduce to you...
At emlen, we are committed to build the most innovative buyer enablement platform to empower organizations to create exceptional buyer experiences. After just one year, more than 200 business leaders already use emlen to line up their sales and marketing efforts in order to simplify and enhance the purchasing process for their customers. With our team of passionate and driven people, we focus on creating great experiences. We put customer value first and love to inspire each other while driving for excellence.

To further grow our business, we are currently seeking a talented and engaging Customer Success Manager (m/f/d) to join our team in Berlin. If you are looking for an exciting opportunity to make a real impact in a young, fast-paced and agile company, we would love to hear from you!

🚀 🚀 Own your customer’s success 🚀 🚀

In 2022, we are working on building a new upsell strategy. As the Customer Success Manager, you would have a direct impact in shaping these initiatives on top of proactively orchestrating the customer's journey towards their goals.

Continuously act as a trusted advisor and advocate for your customers from onboarding, training, renewal and support

Understand the customer's business goals & objectives and help them discover aspects of the product that are most beneficial to them

Identify and grow upsell opportunities and collaborate with the rest of the Revenue Teams (Sales & Marketing) to ensure overall customer portfolio growth

Carrying out periodic health checks to avoid churn

Willing to go above and beyond to ensure the success of our customers

Engage with the product team to translate customer feedback into product requirements.

Establish new and assess existing processes in order to deliver a successful onboarding, adoption, retention, renewal and expansion of our customer portfolio

Continue developing your own emlen product knowledge.

💪🏼 💪🏼 Your strengths💪🏼 💪🏼

3-5 years of customer success, account manager, or other relevant experience within B2B SaaS.

Experience in creating and delivering client-focused success plans based on customer needs

Ability to identify and drive upsell opportunities in long-term, consultative engagements

Strong track record of defining and executing against key performance indicators (NRR)

Experience building internal and external relationships. Presents diplomacy, tact, and poise under pressure when working through customer issues

Ability to interpret customer data, and make insightful, data-driven decisions

You’re pragmatic, agile, high-energy and enjoy multi-tasking

Excellent communication skills in German and English required.

👀👀 What to expect at emlen 👀 👀

You will get the chance to put your name to an exciting product with enormous global potential

Become a part of an energized team of passionate and driven people with a clear vision for growth

A competitive fixed salary with realistic OTE's targets to significantly boost your earnings

Employee equity option plan, because we enjoy our impacts together and share the financial upside

A modern office environment in the heart of Berlin

We (financially) support your further education and training