Customer Service Manager (CSM)
(3+ years exp)$30k – $50k • 0.0% – 0.1%
Published: 2 weeks ago
Xmerica DTC Brand Group
Building marketing leader DTC brands
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRelocation
AllowedSkills
Customer Service
Customer Relationship Management
Inventory Management
Technical Support
Customer Success
Hiring contact
Don WangThe Role
At ChillX.co, we designed and developed the AutoEgg, the #1 minimalist litter box, it's quieter, safer, and sleeker modern redesign of the self-cleaning cat litter box.
ChillX.co is looking for a bright Customer Service Manager at our new DTLA office.
Responsibilities
- Specializes in helping customers troubleshoot their pet appliances - our ChillX AutoEgg Self-cleaning Litter Box
- Provides best in class pre-sale and post-sale customer service, solutions and product information to our customers from inbound customer support platforms - phone, social media, and email
- Manage local and remote customer service related resources
- Manage returned, and reconditioned inventory and ensure items are in stock.
- Receive, clean, recondition, fix, and document returned units.
- Internal Feedback: We look to our support team for insight into how customers feel about our products, what troubleshooting issues are trending, etc.
- Marketing Assistance: You will help with product marketing research and copywriting.
- Maintain office cleanliness.
- Must be able to lift up to 20 lbs.
Skills
- Cat lover is a BIG plus!
- Highly organized and dependable
- Strong IM, phone, and email contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and copywriting skills
- Ability to multi-task, prioritize, and manage time effectively
- Startup Mindset: Thrive working independently in changing environments and have a strong ability/willingness to learn and grow
LOCAL CANDIDATES ONLY - Onsite Interview Required at DTLA
HIRING IMMEDIATELY
More about Xmerica DTC Brand Group
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