IT Customer Support Representatives

About us:

DC Locker is an internationally established smart locker manufacturer. Our US branch office is the most recent addition to the 700-person company. With many US partners already in place, DC Locker is looking to expand its reach to become the #1 smart locker manufacturer in the US.

Smart lockers include: parcel lockers (think Amazon Lockers and Parcel Pending), asset lockers (inventory management), temporary storage lockers (think amusement parks), and click and collect retail lockers (think Whole Foods and Walmart).

Job Summary:

This position will be responsible for the set-up, operation, and showcasing of our lockers for co-workers and potential partners. IT Customer Support Representatives provide first-level technical support to clients regarding software and server problems or software Integration ; coordinate the repair, replacement, and server maintenance , networked devices and related information technologies; diagnose problems and researches solutions; and use diplomacy and interpersonal skills to extract pertinent information and assist callers.

Requirements:

1. Minimum of 1 years experience in a software support for a computer based product
2. Minimum of 1 years experience in technical services representative, etc.
3. AA/AS degree preferably in a technical discipline,
4. Knowledge of setup and installation of computers, server and networks,
5. Ability to lift at least 50 pounds.
6. Communicate effectively orally and in writing

Preferred Requirements:

1. Background in computer science, Electrical Engineering, Information Technology,
2. Management experience,
3. Smart locker industry experience.

If your experience does not meet our requirement but you believe you have the technical skills to fulfill the job duties, please indicate why you are a good fit in a cover letter. Cover letters are a great way to introduce yourself to our company. We will only consider applicants who submit a cover letter explaining why they are a good fit for this role. In a sea of resumes, a good cover letter will wash away the competition.

Benefits:

• Company-issued laptop
• Healthcare coverage
• Paid Time Off (PTO)
• Bi-weekly distribution of paychecks

Compensation: $55,000 - 65,000 / year
-Includes base salary, does not include discretionary performance bonus