Solution Engineer - Los Angeles

As a Solution Engineer you will be part of our Customer Experience Team in the US and the expert for solving all technical requests coming up from NavVis customers & partners. You are the first point of contact for Technical Account Managers in America to translate the most complex problems for our software development team. In this position you will focus on the most tricky customer issues with our mobile mapping systems & digital-twin building tech. Our key products include hardware (our "VLX" dynamic wearable mapping device for reality capture of indoor space and our software (IVION, our browser-based platform that allows clients and end-users see digital twins of the mapped spaces, take photo-realistic walk-throughs and dig into 3D visuals & point clouds.) You'll work to provide a fast solution for the clients in close cooperation with our software and hardware development teams by keeping track of our customer's needs and analyzing quantitative and qualitative data. You ensure an efficient information flow between product and customer-facing teams.

You will work on:

• Analyzing, troubleshooting and reproducing technical customer issues with our IndoorViewer web application and IMMS as well as managing and finding long term improvements for those issues
• Understanding and analyzing customer feedback as well as statistical data to improve the user experience and reliability of our products together with our product owners
• Preparing, running and following-up on workshops with enterprise clients to discuss and support the integration of NavVis software into the client's IT infrastructure
• Developing scripts, tools and processes for health check-ups of NavVis products and delivering the respective check-ups to our clients
• Listening to and nurturing our customer facing teams ensuring that their feedback is highlighted with the right internal development team
• Supporting product owners and our User Education Team with managing smooth software releases
• Developing and running product trainings for our Technical Account Managers whenever new software releases or hardware updates are available

You have:

• A degree in electric engineering, computer science or similar or no degree but self-taught deep understanding of software development with a focus on web applications
• Experience working with the web development technologies stack and understanding code (HTML, Java Script, TypeScript, Angular)
• Familiarity with Unix environments
• Knowledge and experience working with Scrum and agile project management
• Ability to juggle a variety of tasks and projects without lowering the bar on quality
• Practical experience in B2B customer service, solutions/support engineering or similar
• A client-first mindset and drive to go the extra mile including fantastic communication and listening skills
• Confidence in connecting customer facing teams with development teams
• The ability to estimate technical requirements for our products
• Spoken and written fluency in English
• Work authorization for the US
• Based in Los Angeles and able to travel to the NaVis Inc. office in West LA as needed