Customer Service Manager (CSM)

At ChillX.co, we designed and developed the AutoEgg, the #1 minimalist litter box, it's quieter, safer, and sleeker modern redesign of the self-cleaning cat litter box.

ChillX.co is looking for a bright Customer Service Manager at our new DTLA office.

Responsibilities

• Specializes in helping customers troubleshoot their pet appliances - our ChillX AutoEgg Self-cleaning Litter Box
• Provides best in class pre-sale and post-sale customer service, solutions and product information to our customers from inbound customer support platforms - phone, social media, and email
• Manage local and remote customer service related resources
• Manage returned, and reconditioned inventory and ensure items are in stock.
• Receive, clean, recondition, fix, and document returned units.
• Internal Feedback: We look to our support team for insight into how customers feel about our products, what troubleshooting issues are trending, etc.
• Marketing Assistance: You will help with product marketing research and copywriting.
• Maintain office cleanliness.
• Must be able to lift up to 20 lbs.

Skills

• Cat lover is a BIG plus!
• Highly organized and dependable
• Strong IM, phone, and email contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and copywriting skills
• Ability to multi-task, prioritize, and manage time effectively
• Startup Mindset: Thrive working independently in changing environments and have a strong ability/willingness to learn and grow

LOCAL CANDIDATES ONLY - Onsite Interview Required at DTLA
HIRING IMMEDIATELY