Customer Support Executive

RESPONSIBILITIES
• Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

REQUIREMENTS
• Billinguals are strongly welcome (Bilingual in Chinese/English /Japanese preferred in order to liaise with the respective language speaking associates)
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English to liaise with English speaking associates
• Ability to communicate with excellent soft skills via email/chat/phone
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred
• Phone support related experience preferred