Customer Experience

Do you enjoy meeting new people and helping them solve problems? Do user analytics appeal to you?

If you find the prospect of interacting with global customers in the mobile app industry exciting, and have an interest in helping users resolve technical problems and learning about customer problems, then AI Apps may be the place for you.

The role:


Customer Support the most important touchpoint for our customers at AI Apps. This is where they talk to us if they are facing problems with any our mobile app products.

As our Customer Experience Specialist, you will be the first to hear from them about their issues, and you will be the one to respond to them in the quickest time to resolve their issues, to have them leave as happy customers and loyal supporters of the brand.

You will be responsible for providing technical support, diagnosing technical issues, answering product questions, and educating users on our mission and products. In addition, you will also work on continuous process improvement within our customer support processes to ensure long term customer happiness and success.

Sounds exciting? Great. Now read on to see if you’ll be a fit.


In this role, your work will include:

- Providing technical support for our mobile apps
- Effectively troubleshooting and resolving customer issues in a considerate, accurate, and timely manner
- Composing thoughtful, personalized responses for a variety of customer enquiries
- Educating users of our mission and products, and answering customer questions
- Managing our round-the-clock customer support channels
- Actively collaborate with the team to discuss and implement improvements for customer support


In this role, you will experience:

- Ownership. Customer issues aren't going to resolve on their own -- It is your job to make it happen and transform our users experiencing issues into happy customers. You'll take ownership of our Customer Support channels, so you need to be passionate, self-driven, and deeply committed to helping customers resolve technical issues
- Working in a company with global products with million of users every day
- Challenging the status quo and offer and implement your ideas to effectively solve problems, big and small
- Participating in highly engaging discussions about product design and business development
- Working with experienced mentors and colleagues from our San Francisco office


What we are looking for:

- Degree in Marketing, Mass Communications, Multimedia, Information Technology or related areas
- Tech savvy
- Helpful, Self-driven, positive personality
- A+ communication, written and verbal skills
- Outstanding customer service skills
- Passion for becoming the ultimate customer support expert in the tech industry
- Ability to thrive in a dynamic startup environment, supporting multiple product sets and using diverse technical tools
- Bonus if you have experience in graphic design, web design and digital art

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Why you should work at AI Apps

Our mission:

We're on an audacious mission to build AI Apps into one of the largest internet privacy companies.

To date, we have served millions of customers around the world and are uniquely positioned to grow our user base by many factors of that in the next few years.

If you’re interested in making a positive, meaningful impact to our users in the mobile app industry, we would love for you to come join our small but mighty team on this journey.

Learning and Growth:

If you share our passion for solving challenging problems, continuous learning and personal growth, you have met your match. We are committed to challenging you with ambitious goals and will do everything we can to equip you for success.

Flexible work arrangements and benefits:

We provide flexible work arrangements and offer great employee benefits to meet your needs for a vibrant and productive work life. Choose to work from home or exercise on the days that you need to. The work that we do at AI Apps is higher than getting you to sit at your desks. We place a big deal of trust on each other to get job done, without the the 2 B's- Bosses and Bureaucracy.

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Our company:

At AI Apps, we are building Internet privacy and security apps of the future, with the help of Artificial Intelligence.

Learn more about us at: myaiapps.com