Customer Service Representative

As a Customer Service Representative, you’ll be on the front lines for all questions and inquiries related to our products, service, and orders. You’ll assist customers by answering product and service questions, following up with orders, and ensuring they get the best experience possible with OCLU. You’ll represent OCLU and uphold our reputation while helping users recognize all the unique benefits and advantages of our products.

Responsibilities

- Provide support and answers to customer inquiries via phone, email, and online chats. You’ll be the go-to for all questions regarding product information, order placement, and order follow up.
- Be the expert. Have confidence and understanding of our products and be prepared to advise customers on why OCLU is the best action camera for them.
- Be an effective communicator. Listen, learn, and engage customers to educate them on our products and brand values. Have confidence in yourself and trust that you are providing customers with the best and most relevant information possible.
- Take pride in crafting a memorable customer experience.
- Be a problem solver. Successfully manage and resolve customer concerns, complaints, and issues with a calm and cool approach.
- Maintain professional and friendly communications. Whether over the phone, over email, or in-person, we want to ensure our customers receive the best, courteous, customer service possible.
- Manage multiple customer accounts. You need to be quick on your feet when it comes to ensuring all customers receive your attention in-store and online.

Qualifications

- Demonstrate a great attitude and enthusiasm for helping customers.
- Skilled with cloud applications and office technology. Experience with Google Suite is a plus.
- Honesty and integrity are essential. You want our customers to refer their friends to you!
- Goal oriented, self-reliant, and professional.
- Active learner who loves finding ways to improve your experience with customers.
- Able to demonstrate English language proficiency (written and spoken). Second language skills encouraged.
- Must be flexible and adaptable in order to anticipate customer needs and interests.
- Demonstrate passion for customer service via telephone, email, in-person, and online chat.
- Demonstrate empathy and patience for customers needs.
- Maintain a positive attitude throughout the day and be prepared to change gears or repeat process as needed.

Requirements

- At least 2 years of customer service experience.
- Experience in a fast-paced environment with constant multi-tasking.
- Excellent writing and editing skills in English.
- Must be authorized to work in the U.S.

Benefits

- An entrepreneurial work environment that rewards and invests in high performers
- Professional development and training
- Free snacks and occasional catered food
- Gym, swimming pool, and basketball court access on-site
- Beautiful commons area with putting green