Bilingual Client Engagement Specialist
(No experience required)$35k – $36k • No equity
Published: 1 day ago
Valon
The partner you can trust with your home and your future
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRemote Work Policy
In officeRelocation
AllowedSkills
Customer Service
Hiring contact
Stewart KatoThe Role
Client Experience at Valon
The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real time, the team acts as a bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon’s mission of championing homeownership.
About the Role
We’re seeking a Bilingual Client Engagement Specialist to navigate inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate is able to shift seamlessly between the responsibilities of the Customer Service and Collections teams.
Responsibilities
- Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
- Document all homeowner communications.
- Promote Valon-specific products and services—with a strong focus on satisfaction.
- Identify and locate delinquent accounts using credit bureau information, loan documents, background checks, and other sources and databases.
- Determine if we're able to collect past-due payments.
- Collect payments on or set up repayment plans for delinquent accounts—and update records once the loan is current.
Ideal Background
- Previous mortgage servicing experience.
Minimum Qualifications
- 1-2 years of customer service experience.
- High school diploma or equivalent.
- Bilingual proficiency in English and Spanish.
- Strong oral communication skills.
- Attention to detail.
- Ability to collaborate with other business areas and team members.
Benefits
- Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
- Hours: No weekends or late nights required!
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
- Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
- Food & meals: In-office snacks and drinks (and Bagel Fridays)!
- Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
#zr
More about Valon
Similar Jobs
FanBridge
CRM for Audiences
Cuseum (Techstars '15)
Helping museums and public attractions engage their visitors using mobile technology
1P
Small E-commerce operation in NYC
GoShare
Last Mile, Middle Mile, Extra Mile
SchooLinks
Transforming K12 school districts into talent pipelines
Food and Beverage Restaurant Management
We are looking to create the Customer Service team of a lifetime
Imperfect Foods
Grocery items that help reduce food waste—delivered up to 30% less than the grocery store
DC Locker
Future of Parcel Management Industry
C3.ai
C3 AI is a leading enterprise AI software provider for accelerating digital transformation