Customer Success Advocate

KeySavvy is on a mission to change the way private parties sell and buy vehicles. Based on our business model we are able to protect both buyers and sellers from fraud that can occur during a private transaction to ensure the buyer gets a clear title and the seller gets paid.

Responsibilities

• Provide exceptional customer service to all customers, responding promptly and professionally to inquiries via phone, email, chat, or other communication channels
• Demonstrate a deep understanding of the KeySavvy product line and services, providing accurate information on pricing, availability, features, and benefits
• Utilize problem-solving skills to troubleshoot customer issues quickly and efficiently
• Maintain up-to-date knowledge of company policies and procedures, as well as industry trends and best practices
• Develop relationships with customers by building trust and rapport through active listening and empathy
• Monitor customer feedback and provide insights to management for improvement opportunities
• Collaborate with cross-functional teams to identify process improvements that will enhance customer experience
• Track customer interactions and document customer feedback in CRM system
• Participate in team meetings and training sessions to stay informed of new products and services

Qualifications

• 2 years within the auto industry - preferably you acted as a CSR for a company who sells vehicles, but we are open to other experience in the auto industry as well.
• Be welcoming and ready to take on any challenge.
• Be passionate, we are looking for people who genuinely want to change the way people buy and sell cars privately.

**Please note compensation package includes equity, salary is $55k starting but is based on experience and is something we can negotiate on slightly.