GenAI Workforce Operations Manager

At PhrasIQ, we're pioneering the advancement of Generative AI across various industries, reshaping the landscape of state-of-the-art technologies. As the GenAI Workforce Operations Manager, you'll lead the hiring and management of a high-quality, on-site and remote contingent workforce. Your role involves overseeing the day-to-day operations of data labeling team, supporting critical projects, and leveraging internal tools to ensure the production of high-quality labeled data.

Responsibilities:

• Lead the hiring and management of a large-scale contractor workforce focused on GenAI data deliverables, coaching and developing leaders to achieve impactful outcomes.
• Own end-to-end outcomes, from ideation and strategy to delivery of results, collaborating with Delivery Ops leads to ensure high-quality and timely SLA delivery.
• Collaborate with Engineering, Product, and Design teams to roll out and test new features and product experiences within our tooling.
• Establish and maintain quality performance metrics and KPIs to measure and report on quality levels.
• Build and iterate on new processes and tools, driving their implementation across the organization and globally.
• Analyze and experiment using quantitative experimentation to derive result-oriented actions for labeler acquisition, retention, experience, and performance.
• Problem-solve strategic operations challenges and communicate detailed reporting for other leaders across the company.

Requirements:

• 5+ years of experience in a general manager, operations, and/or top-tier consulting role requiring a blend of analytical, strategic, and cross-functional work.
• Strong orientation towards outcomes, with a history of being resourceful and solving difficult problems in high-stakes environments.
• Experience leading teams and managing multiple, complex workstreams, including experience with data labeling platforms and tools.
• Strong project management abilities, including prioritization, resource management, and meeting deadlines.
• Ability to dig deep into data, think from first principles, and iterate quickly to deliver results.
• Strong interpersonal skills, with the ability to build relationships with a wide range of people.
• Excellent qualitative and quantitative analytical skills.
• Nice to have: Experience with SQL, growing and owning a large-scale contractor team, and professional certifications in quality management.

Benefits:

• Contractual period with the potential to grow into a full time role with equity benefits.
• Private medical insurance, accident coverage, and employee's provident fund.
• Paid parental leave and gym reimbursement.
• Annual personal development fund and work headphones reimbursement.
• Business travel insurance.

About PhrasIQ:

PhrasIQ is a pioneering data and AI company at the forefront of next-generation Large Language Models (LLMs) and AI applications. Our mission is to redefine human-computer interaction through cutting-edge natural language processing (NLP) and machine learning techniques. Trusted by leading companies and government agencies worldwide, we are dedicated to revolutionizing industries with advanced AI solutions.

Our Commitment to Diversity and Inclusion:

At PhrasIQ, we are committed to fostering a diverse and inclusive culture where everyone can excel. We value equal employment opportunities and are dedicated to providing reasonable accommodations to applicants with disabilities. We comply with labor regulations and respect candidates' privacy in managing personal data.

Compliance:

If access to export-controlled technology or source code is required for the performance of job duties, PhrasIQ retains the discretion to apply for a U.S. government license for such positions. PhrasIQ may decline to proceed with an applicant based solely on this criterion.

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