Operations and Maintenance Analyst

☀️ About Bright:

Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We do so as a finance and technology layer powering the solar installer and entrepreneurial ecosystem - working hard to simplify the process through automation.

In just a few years, we've become Mexico's #1 residential solar financier. We’ve coordinated everything needed to get solar on homes - from financing to installation - so customers can go solar with no money down. We've raised funding from top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio. They believe, like we do, that we can grow exponentially while having fun and being one of the best places to work in solar.

💼** About the position:**

Join us as an Operations and Maintenance Analyst to bring clean solar energy to Mexico! Work with our Operations team and play a critical role in achieving Bright’s goals by aligning the Operations team with the company's priorities. You'll be responsible for following up on technical visits efficiently: reviewing, evaluating, and properly channeling all reports received from installers and solar engineers and generating diagnoses in accordance with system monitoring. The Operations and Maintenance Analyst must be creative and organized, able to analyze the information in the reports to detect areas for improvement and preventive solutions.

🥇 We’re looking for someone who:

• Is an engineer with more than a year of experience in the photovoltaic industry.
• Is comfortable speaking English and communicating concisely. Has the following skills:
• Is proactive and very detail-oriented.
• Propose improvements and solutions by analyzing an internal process or a photovoltaic system with a functionality issue.
• Is organized and metrics-driven.
• Knows how to prioritize and adequately execute tasks according to the urgency and context of the issue.
• Has the ability to communicate clearly and concisely.
• Acclaimed ability to share reports, analysis, and recommendations in a client-focused language.
• Has great spatial perception skills.
• Proposes accurate electrical and structural arrangements based on pictures and written reports.
• Is creative solving of technical problems.
• Thinks outside the box when presented with extraordinary situations.
• Is an effective team player.
• Can work alongside other analysts to solve problems in an efficient manner.
• Has the ability to focus on deadlines and deliverables.
• Delivers results within the established Service Level Agreements. *Desirable: *
• Experience with 3D modeling and Photovoltaic software.
• Experience in data analysis.
• Electrical wiring knowledge and experience with APS and Hoymiles equipment.

💻 Your tasks and responsibilities will be:

Time management / Organization:

Ensure Operations and Maintenance tickets are solved on the established time.

Operational oversight:

Monitor the performance of solar energy systems and identify potential issues through data analysis.

Ensure on-site operations are carried out under Bright’s standards by giving technical support to our third-party installers.

Communication:

Act as the primary point of contact between Bright and third-party installers to give assessments, request quotations, negotiate expenses, etc.

Send out reports and analyses with concise explanations of the performance of a system and give clear next steps to ensure proper follow-up.

🎯 Your Key Results will be:

At Bright we operate on the OKR system pioneered at Intel and used widely at Google and many tech companies. For this specific role, your Key Results (upon which your success will be measured) is:

OKR1: Q1 overall actual true Operations Expenditure: <$29/kw/yr for Residential and $11/kw/yr for Industrial Sector.

OKR 2: O&M tickets response in Service Level Agreements: 100%.

OKR 3: Q1 projects applicable to compensation guarantee without underproduction vs design: 100% of the total portfolio.

OKR 4: Q1 number of canceled visits <5% of the total maintenance visits.

✅ Benefits:

The opportunity to learn first hand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.

A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.

Possibility to earn equity at Bright

Private health insurance

Access to cost-free mental health care

Parental leave

Access to top-tier mentorship programs

Remote work (40 hrs a week)

Salary range: $15,000-$20,000 MXN monthly gross.

Remote work is available to people living in Mexico or with documentation to work in Mexico.

How to apply?
Upload your CV in this link, choosing the name of the position.
➡️ https://airtable.com/appGDymqrPEI9Cqki/shr4KXFoJioLYqc87