Account Manager

Renaissance Global are recruiting for a new exciting vacancy in our Account Management Team.

Company Description

Renaissance® is a leading provider of assessment technology to primary and secondary schools. Renaissance products promote success amongst students of all ages and abilities through personalised assessment and practice in reading and maths.

Our software helps to enhance literacy and numeracy skills, support differentiated instruction, and personalise learning to optimise student development. Immediate feedback and detailed reporting equip teachers with the information needed to monitor progress and measure growth. In the UK and Ireland, almost 6,000 schools and more than 1.4 million students use Renaissance products. Worldwide, we support over 18 million students, operating in 96 countries.

Job Responsibilities:

The Assessment Account Manager is responsible for ensuring maximum contact activity with customers leading to the achievement of the agreed targets and objectives. To look at each customer with a whole view in mind, upselling and cross selling products with every opportunity.

• Effectively managing all sales leads allocated, prioritising as required
• Preparing estimates and quotations for customers
• Achieving agreed sales targets and key performance indicators (KPIs)
• Maintaining the renewals database and system processes, and providing feedback as appropriate
• Look at each customer as an opportunity to upsell and cross sell where possible
• Maintaining a high level of understanding of the Renaissance products, reporting and packages
• Respond efficiently to all leads and customer requests
• Produce and maintain daily contact sheet and activity report
• Work with other departments to achieve set targets, meet customer expectations and business requirements.

Skills and Education

• To be successful in the role, you will need an extremely adaptable personality and be genuinely resilient. You will enjoy variety and dealing with a broad customer base.
• Inquisitive and confident - able to constructively challenge practise and methods
• Highly commercial with the ability to spot opportunities to retain and grow revenue in a cost-effective way
• Excellent attention to detail
• Ability to work independently with minimal supervision and able to use own initiative
• Has the ability to form effective relationships with colleagues across Sales, Marketing, Operations departments as well as other areas of the business
• Numerate and results focused, comfortable working in an environment with Key Performance Indicators (KPI’s) and regular reporting
• Excellent communication skills – to include telephone technique, written work and excellent spoken English
• Competent in running MS Office software with specific Excel/spreadsheet capabilities
• High quality customer service skills

This is role is based in our Swindon office on Hybrid basis. We offer salary of £27,000 per annum plus OTE of £10,000.

Benefits:

• Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants (provided by Reward Gateway)
• BUPA Healthcare, Life assurance, Permanent health insurance
• Pension scheme with enhanced employer contribution
• Season ticket loan and EAP
• Generous annual leave (including a day off for your birthday)
• Hybrid working (3 days in the office/2 days working from home)

In addition to these formal benefits, we also have social events throughout the year. These include our summer party and Christmas drinks.

At Renaissance our mission is: ‘To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide’.

Many of us choose to work at Renaissance because we are driven by this mission. Inherent in a mission that strives to serve ‘all children and adults’ who represent ‘all ability levels…and backgrounds’ is the need to recognise the importance of Diversity, Equity and Inclusion (DEI) in our culture, in our work, and in our products.

All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full UK work permit.

If you interested in hearing more, please apply today.